Nathaniel B.

A technical support representative for an offshore contact center in the Philippines that handles DSL/broadband connectivity problems called by customer's from the United States mainland.(February 2007 to March 2008) A quality control associate for 11 months with eTelecare monitoring and coaching agents from Cingular wireless sales account from February 2006 up to January 2007. Has excellent hearing and extreme attention to detail. Typing speed is 39 wpm with 97% accuracy.