Helpdesk工作

We are a managed I.T. service company with a remote help desk using Jira. We need to connect Jira helpdesk to Dynamics 365 Customer Service using the Power Automate data connector, so that we can keep track of support tickets and customer interactions all within Dynamics 365.

Hi, we're online electronics accessory retailer, due to the business expanding, we need to find online help desk person to handle the pre-sale and aftersale enquiries from the customers. Tasks to fulfill: replying customer through different ticket platform, such as Zendesk, eBay or Amazon. Response & Answer the customers' enquiry in time. For urgent enquiries, please notify the team in time. Doing online listing product task when required. Please note, this role will be a long-term role, working hour will be around 2-3 hours/per day. $8/per hour will be paid. The applicants needs to be: 1. Good English Writing & reading skills. ...

Implementar inicialmente CRM y relacionados, Inventario, Helpdesk e integración a una web basada en Wordpress/Woocommerce

...Firewall). We use only Ruckus Wireless WiFi equipment, as for our opinion it is the absolutely the best available on market WiFi technology. Region to sell: EU Target customer: legal entities (no private persons, at least now) Payment form: Subscription -- Monthly/Quarterly/Yearly fee. If any equipment is included in the service, it stays our property. Service is fully remote (management portal, helpdesk with ticketing, optional – on-site support for additional fee). We provide planning, configuration, change management, on-going support, troubleshooting and equipment replacement in case of faults. Local received equipment physical installation is done by customer or local company. We support installations in 20+ countries. There are some high-profile clients: MSC (Mideterr...

Full Time: 35hrs per week. Duties and Responsibilities: - Respond to helpdesk emails - Prepare and organize databases and reports - Manage social media accounts and replies - Handle confidential employer and client information - Collect data from analytics and update spreadsheets - Schedule meetings and arrange calendars - Create purchase orders and track and manage payments - Manage filing systems, update records, and organize documentation Requirements and Qualifications: - High school diploma or equivalent; Associate or Bachelor's degree preferred - Proficient computer skills, including Google Workplace (Google Docs, Sheets and Drive) - Highly organized and able to multitask and work well with fast-paced directions and instructions - Able to manage time effectively and ef...

Full Time: 35 to 40hrs per week. Payrate: US$2/hr Duties and Responsibilities: - Respond to helpdesk emails - Prepare and organize databases and reports - Manage social media accounts and replies - Handle confidential employer and client information - Collect data from analytics and update spreadsheets - Schedule meetings and arrange calendars - Create purchase orders and track and manage payments - Manage filing systems, update records, and organize documentation Requirements and Qualifications: - High school diploma or equivalent; Associate or Bachelor's degree preferred - Proficient computer skills, including Google Workplace (Google Docs, Sheets and Drive) - Highly organized and able to multitask and work well with fast-paced directions and instructions - Able to manage...

Full Time: 35 to 40hrs per week. Payrate: US$2/hr to US$3/hr. Duties and Responsibilities: - Respond to helpdesk emails - Prepare and organize databases and reports - Manage social media accounts and replies - Handle confidential employer and client information - Collect data from analytics and update spreadsheets - Schedule meetings and arrange calendars - Create purchase orders and track and manage payments - Manage filing systems, update records, and organize documentation Requirements and Qualifications: - High school diploma or equivalent; Associate or Bachelor's degree preferred - Proficient computer skills, including Google Workplace (Google Docs, Sheets and Drive) - Highly organized and able to multitask and work well with fast-paced directions and instructions - Ab...

How much cost for micro blog application with discussion form. Organization level Form Engine (Form Mapping, active inactive) Rule Engine Role Matrix Workflow engine Reporting engine ---------------------------- Module Team/Group Module Helpdesk Module - Ads/Advertisement Content upload Module Subscription Module Questionnaire Module Countdown, polls, Rating Module Analyze & Optimize Content ------------------------------ polls, countdown, word limit. Countdown can be add with anything if it's a post, link, images, video, upcoming event, polls etc. word limit, a countdown, and polls. A countdown can be added to anything, including posts, links, photos, videos, polls, and forthcoming events. The user post also offers the choice to post later or a countdown timer. Segme...

I have a website eztshirtprints.com. today my website stopped working. the helpdesk tried to get new theme as my old theme is on longer supported by bluehost. below is the message from bluehost - The Envato Toolkit plugin is no longer supported and will stop functioning very shortly. Please delete the Envato Toolkit plugin and install the Envato Market plugin. Click here for more details. need help with getting everything fixed and working.

Looking for B2B Content Marketing Expert | Blog Writing: We are looking for experienced b2b content marketing experts to write blogs for our helpdesk software-Faveo As a company, we need to increase our visibility and drive traffic from the high domain authority "DO FOLLOW" sites related to the niche by targeting the right keywords. We are looking for people who can deliver Quality work in the minimum possible time. KEYSKILLS: 1.) B2B Blogging - PLAGIARISM FREE CONTENT 2.) SEO FRIENDLY BLOG CONTENT We need b2b blogging experts who can create a well-researched content for our b2b website blog section. Please share the websites or blog List. Let's proceed further and have a real conversation. Our Website:

Hi, we had a HelpDesk software develop by one of the company. Due to insufficient support and cooperation, we are looking for freelancers to finish the pending job. Sample screenshot of files attached. We are not sure of the exact technology used for development.

Need a windows server expert. Who can help us create a script to install Faveo helpdesk on a windows server Here is a bash script for linux server If someone can help us build similar script for windows

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...type" = contact) all fields will have a new visibility option to display in the contact profile (added here ) only for "customer type" = contact company contact = LINK to other customers (list of "customer type" = company) external company = LINK to other customers (list of "customer type" = company) these fields have to be managed by APIwebhook interface () Module have to be developed using Laravel-Modules v2 package using the official "FreeScout Modules Development Guide" ############################# edit 2022.11.25: * added screens to be clear => how the customer detail

Create an Infrastructure for following (some or all) with some free or open source solution 1. A Backup solution which can automatically backup all the data to a local disk and in cloud. 2. Windows Image deployment (set up a WDS and with multiple editable custom mages) 3. Netwo...free or open source solution 1. A Backup solution which can automatically backup all the data to a local disk and in cloud. 2. Windows Image deployment (set up a WDS and with multiple editable custom mages) 3. Network Monitoring (LAN, Internet and Files access) 4. Print Server and File Server (Setup and configure) 5. Network Core and DMZ zone (Cisco Platform) 6. Hyper V replication 7. Open source helpdesk software setup and configure to create tickets automatically with emails, allow access with assigned pe...

I need a home page with registration + login button, redirection to helpdesk (support ticket page) I have: - Wordpress, theme installed - ARmember installed - TotalDesk installed This is a quick, small, entry job to see if you can work with Wordpress. Please note that I am also a kind of WP developer, so it wont work to say "he it takes this and that time" because I know very well how much time this task should take. Bid only if your understanding is good about this trial task and you say realistic time to get it done. Thanks

I'm on the lookout for a CSS + React expert who can build/style out UI React components without the logics. The Figma designs ( ) will be provided and you will be expected to match it with pixel-perfect detail. The project is similar to any top-notch helpdesk that you see, with functionalities such as: 1. Sign-up/sign-in 2. View/create/delete/edit tickets 3. View/create/delete/edit projects 4. Manage teams/edit/remove team member 5. Account settings and so on. Give me a shout-out if you're the person for this!

...hourly rate basis from our helpdesk. We are a hosting company providing Odoo services to customers. I am looking for someone with good experience with all Odoo functionality and server side knowledge of it. It would also be great if you can develop modules. I would also like to learn more about your strong points and experience with it. Issues you would handle involve anything from creating a debugging an issue or error message, checking performance issues, checking modules not working, upgrading modules to work with new versions, odoo upgrades, odoo not loading, etc. Please respond first with "I read this" so that I know you are thorough and understand my requirements. • English MUST be your first language or able to write English very well. • Can work from...

...eBay accounts and receive and send messages. Important is, that the Setup and Auth. process is working and the handle from multiple accounts. Can be later adjusted by us. Faveo Plugin frontends will be written in VUE, backend normal PHP ^7.x # Info Faveo Helpdesk is an paid Ticket system based on Laravel. We have two Developing systems, so where I give one “original” version for the development. Faveo has the possibility to create Tickets from Emails (usual way) or via API / Plugins. Plugins are needed, because if we build it into the main code, we are not able to update the system to newer versions later. # Example Plugin will be provided Facebook

...IT Support L3 Role (Contract Role)) position with AAPNA Infotech ( A CMMI Level 3 and Great Please to work Certified Organization) AAPNA is offering a Permanent WFH opportunity. Please go through the JD below. Roles & Responsibilities: Work on and resolve escalated Helpdesk Tickets. Delight our Clients with a Friendly, Quick and Helpful Experience. Provide the Client with advanced remote troubleshooting. Remote Hardware Maintenance and Support. Use of our Ticketing System. Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests. Managing and recording all work though our Ticketing System. Make sure that Client Documentation in well maintained. Desired Skills: A love of (and ability to) Solve Problems & Challenge. Great Communicatio...

Role Type: IT DESKTOP SUPPORT Industry Type: IT-Software, Software Services Employment Type: Full-Time, (Contract 6 months) Location: Permanent Remote / Work from home Shift timing: 8AM to 5 PM IST Roles & Responsibilities: • Work on and resolve escalated Helpdesk Tickets • Delight our Clients with a Friendly, Quick and Helpful Experience • Provide the Client with advanced remote troubleshooting • Remote Hardware Maintenance and Support • Use of our Ticketing System • Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests • Managing and recording all work though our Ticketing System • Make sure that Client Documentation in well maintained Desired Skills: • A love of (and ability to) Solve Pro...

Role: Virtual Assistant Admin PartTime: up to 25hrs per week. Payrate: AU$2/hr. Duties and Responsibilities: - Respond to helpdesk emails - Prepare and organize databases and reports - Manage social media accounts and replies - Handle confidential employer and client information - Collect data from analytics and update spreadsheets - Schedule meetings and arrange calendars - Create purchase orders and track and manage payments - Manage filing systems, update records, and organize documentation Requirements and Qualifications: - High school diploma or equivalent; Associate or Bachelor's degree preferred - Proficient computer skills, including Google Workplace (Google Docs, Sheets and Drive) - Highly organized and able to multitask and work well with fast-paced directions and...

Role: Virtual Assistant Admin Full Time: 35 to 40hrs per week. Payrate: AU$2-3/hr. Duties and Responsibilities: - Respond to helpdesk emails - Prepare and organize databases and reports - Manage social media accounts and replies - Handle confidential employer and client information - Collect data from analytics and update spreadsheets - Schedule meetings and arrange calendars - Create purchase orders and track and manage payments - Manage filing systems, update records, and organize documentation Requirements and Qualifications: - High school diploma or equivalent; Associate or Bachelor's degree preferred - Proficient computer skills, including Google Workplace (Google Docs, Sheets and Drive) - Highly organized and able to multitask and work well with fast-paced directions ...

Hello I have a codebase for code igniter (190+ controllers and related views - couple of hundreds). Structure, V3, Helpdesk and saas (three different folders has different codebase) - SAAS has major codebase.

Full Time: 35 to 40hrs per week. Payrate: US$2/hr to US$3/hr. Duties and Responsibilities: - Respond to helpdesk emails - Prepare and organize databases and reports - Manage social media accounts and replies - Handle confidential employer and client information - Collect data from analytics and update spreadsheets - Schedule meetings and arrange calendars - Create purchase orders and track and manage payments - Manage filing systems, update records, and organize documentation Requirements and Qualifications: - High school diploma or equivalent; Associate or Bachelor's degree preferred - Proficient computer skills, including Google Workplace (Google Docs, Sheets and Drive) - Highly organized and able to multitask and work well with fast-paced directions and instructions - Ab...

We have a very large web based software application with an in-office help desk staff. We would like to add additional remote positions that are part time which could become full time later. For this position we would like it to focus on a specific task to being with working with customer to edit online applications. Our software has the ability to create online applications based on paper applications. It requires our staff planning out all of the questions in excel as we often have to collect more information through talks with the customer. Once done using a web admin tool the questions can be added or edited. Advanced applications can have follow up questions that based on the answer provided another question can be required. We will train you how to do this. This job requires ...

...hourly rate basis from our helpdesk. We are a hosting company providing Odoo services to customers. I am looking for someone with good experience with all Odoo functionality and server side knowledge of it. It would also be great if you can develop modules. I would also like to learn more about your strong points and experience with it. Issues you would handle involve anything from creating a debugging an issue or error message, checking performance issues, checking modules not working, upgrading modules to work with new versions, odoo upgrades, odoo not loading, etc. Please respond first with "I read this" so that I know you are thorough and understand my requirements. • English MUST be your first language or able to write English very well. • Can work from...

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I am looking for a helpdesk ticketing dashboard. I am struggling with some DAX. I also need to display percentage increase and decrease of tickets over period of times, etc. I can provide screen recording and files to right freelancer. The goal is to have a PROFESSIONAL dashboard with date Filters, etc. You also need to show me how you did it. Write POWER BI at the starting of your proposal.

Hi Ravi, I am looking for a helpdesk ticketing dashboard. I am struggling with some DAX (diffilcult to explain all trough this message). I also need to display percentage increase and decrease of tickets over period of times, etc. The goal is to have a PROFESSIONAL dashboard with date Filters, etc. 2nd "project" would also be for you to show me how you did it. Project should start THIS WEEK. I can send you the current file that I have if i have an email address so you can estimate the time.

...Apache2, PHP 8 and MySQL for a database. The website will contain the following (and probably more). Free user registration. Validation email required to activate account. There will be an FAQ area and support helpdesk. When a person submits a ticket, that ticket would be tied to their profile where we can view it later. Any logged in staff member can reply to tickets. When you login to the admin, would like a small status area on the top. For example, it would say Users, Helpdesk, Stats, Reports. Next to the helpdesk I would like it to show the number of tickets that are unanswered. Helpdesk (3). The site is geared towards the billiards niche. When we have a live stream, it will be on a pay per view basis or our members can purchase monthly or yearly memb...

We are seeking a person that has worked with helpscout To help us create a system to help support our customer base. Ideally a professional with experience in customer support and the administration of helpscout and similar helpdesk applications. Please include examples of similar client help desks that you have helped build.

I need deploy helpdesk system for my small business.

I am looking for someone who is well versed in Atera MSP platform including their Bitdefender Endpoint Security

Hello, I need to configure a Dialogflow bot to retrieve and send coupons that will make the following: 1) It will receive a code in a line of text or a QR image beside a user ID that can be a phone number, a name, a string or FB ID. 1.1) In case it gets a QR image instead of a line of text it should decode it to retrieve the code in the line of ...user information, we need 4 things: Name, ID#, telephone number and email 6) Dialogflow should fetch the answers and complete the user profile with whichever info was returned and log the date Dialogflow will work with the system that is a help desk that already manages WhatsApp and Messenger and also is ready for connectivity with Dialogflow to be used as a chatbot for the helpdesk We also have the coupon database. Thanks!

Simple HelpDesk ticket system using PHP and MYSQL

1. E-commerce online consultancy website having the feature of assignment track (client based), access system, automatic updates on milestones, appointment scheduling, payment gateway integration, helpdesk integration, cookies system, WhatsApp integration, OTP based email and phone number verification, security, SEO compatiable, Index based blog page, subscription-based Email integration. 2. Background Compatibility - System to track the pending assignment, milestone-based tracking, chat history tracking, automatic translation integration, etc.

Hello Does anyone have readymade Helpdesk Support Ticketing System I am interested to take it. Thanks & Regards

Somos una empresa española que desarrollamos soluciones cloud interactivas basadas en microservicios sobre un entorno AWS, las cuales actualmente tienen presencia en más de 60 países. Buscamos a un Software Developer en Mexico u otro país de habla hispana, especializado en PHP (experiencia mínima de 3-4 años) para el desarrollo y mantenimiento de los sistemas de gestión de la empresa (ERP, CRM, HelpDesk), todo ello de desarrollo propio, trabajando remotamente en un marco de Agile Software Development dentro de nuestro equipo de R&D. Requisitos: - Experiencia con PHP, HTML, CSS y Javascript - Experiencia con PostgreSQL - Se valorará experiencia en Bootstrap y PL/pgSQL - Se valorarán conocimientos en administraci&oac...

Looking for a PHP developer with CRM/HelpDesk software experience to develop from scratch a Support HelpDesk software. If you are capable of completing such task in a reasonable time frame and are willing to work exclusively on this, kindly submit your interest. We will then provide you with the functionalities (feature list) and documentation. We will provide you with a complete Bootstrap, HTML, UI template. We can also provide a visual representation and explanation of each functionality to help you understand the task better. Please note that the webapp should be developed with SaaS in mind, and scalability should be possible. NDA will be signed. Payments will be done according to the milestones agreed upon. Each functionality will act as a different milestone. Miles...

We are in need of a 'bridge' between two ticket systems, the main ticket system we use is SyncoMSP, and they have a great API; the data needs to sync with a helpdesk ticketing system that does not have API access (HQ). We will need to sync tickets and their updates back and forth between the two ticket systems. The system (HQ) sends emails and has an HTTP interface, something like a python script to put and pull data using post and get results will likely be the best solution with an email scraper to catch things. The sync will only need to happen with tickets in syncromsp being marked as 'escalated to helpdesk'; this should limit the amount of data needed. Once it goes live, this will need to run on a VPS running turnkey Linux at our data center.

...on a per ticket or hourly rate basis from our helpdesk as we are a hosting company providing Odoo services to customers. I am looking for someone with good experience with all Odoo functionality and server side knowledge of it. I would also like to learn more about your strong points and experience with it. Issues you would handle involve anything from creating a debugging an issue or error message, checking performance issues, checking modules not working, upgrading modules to work with new versions, odoo upgrades, odoo not loading, etc. Please respond first with "I read this" so that I know you are thorough and understand my requirements. • English MUST be your native language or able to write English very well. • Can work from our helpdesk solving ...

Would prefer to be have CCNA, Microsoft Azure and Intune certified, needs to live in +8 UTC and work from 8am-5pm. Excellent English required. I am essentially looking for a helpdesk + systems administrator that will asisst with helpdesk day to day tickets as well as the ability to plan out networks, familiarity with AZURE,INTUNE, UBIQUITI, OMADA, ATERA are highly preferred (in order of most important to least)

We have installed open source help desk solution HESK ( ) and in order to use it, need to make some customization. Looking for a freelancer with experience with HESK solution. Hourly rate depends on the experience.

...on a per ticket or hourly rate basis from our helpdesk as we are a hosting company providing Odoo services to customers. I am looking for someone with good experience with all Odoo functionality and server side knowledge of it. I would also like to learn more about your strong points and experience with it. Issues you would handle involve anything from creating a debugging an issue or error message, checking performance issues, checking modules not working, upgrading modules to work with new versions, odoo upgrades, odoo not loading, etc. Please respond first with "I read this" so that I know you are thorough and understand my requirements. • English MUST be your native language or able to write English very well. • Can work from our helpdesk solving ...

Creación de un mesa de trabajo en nodejs. Base datos Mysql. Lenguaje JS Frontend.

Hello , I want someone to prepare an escalation matrix document and template (PPT) to IT infrastructure team like L1,L2,L3 ,L4 support with workflows ,service desk flow chart model , 24/7 Model ,with help line no .ITIL 4 process . Ex: We have a 20 Member team which we need to set a Help desk for IT Infrastructure operations -24/7 working model, Workflow , Escalation Matrix Teams Server Team L1 team Storage Team Linux Team Cloud Team Network Team Management Hierarchy as follows Team Member-->Technical Manager-->Project Manager-->Head of IT Operations

EPC needs to validate functionality of the kiosk and document it's position in the store. This will entail using the touchscreen to enter a phone number to produce an offer sheet...produce an offer sheet. If there is an issue, we will require you to do some basic troubleshooting with the EPC help desk. Finally we will need you to take a frontal picture of the kiosk as well as a picture of the position of the kiosk in relation to the entrance to the store. CONFIRM THAT REWARDS KIOSK IS LOCATED AT MAIN ENTRANCE AND NOT SECONDARY ENTRANCE WITH PICTURES. Email these pictures to helpdesk, the subject should include the store name e.g. Winn-Dixie 0002. You must be located in FL as you will have to travel to these stores Unless there is an issue, you should be on site for no more t...

Necesitamos un desarrollador que de soporte a Odoo 14 sobre diversos temas que van surgiendo en el helpdesk. También se solicitan desarrollos mensuales cada mes.

Need Helpdesk staff for very small project, create, organise and keep the SLA for JIRA Tickets. Daily working hours: 6 hours. Effective work to be done: maximum 45 minutes in the 6 hours. The main activity that needs to be done it’s monitor for new tickets and maintain the SLA for them. The project it’s very small and that’s why the budget it’s very low.