Zendesk jobs

...skills Experience with SaaS documentation, knowledge bases, or technical writing Strong attention to detail and organization Ability to understand software workflows and explain them clearly Experience with marina, hospitality, boating, or property management software is a plus Graphic/design skills for manuals and marketing materials are a bonus Experience with tools like Notion, Confluence, Zendesk, Intercom, Canva, Figma, or similar is helpful Project Scope Ongoing / long-term opportunity Remote position Flexible hours We are looking for someone who can grow with the platform over time. Use of AI to speed up work is encouraged. To Apply Please include: Examples of documentation or manuals you have created Examples of marketing/product content Your hourly ...

...updated until their issue is resolved. • Most contacts revolve around two areas: general product or service questions (“How do I…?”) and technical difficulties users may encounter while navigating the platform. Clear, plain-language explanations are a must, but you should also be able to dig a bit deeper when something isn’t working as expected. • All interactions are logged in our help desk (Zendesk). You’ll tag, escalate, or close tickets based on the playbooks I provide. If the fix requires engineering, you’ll collect reproduction steps and any relevant screenshots or console logs so our devs can jump straight into a solution. • Consistency matters. Whether you’re greeting someone on the phone or replying in chat,...

...issues, explain solutions clearly, and follow through until the client confirms everything is working. Excellent interpersonal communication is essential. Most conversations happen in real time—live chat, voice, or screen-share—so your tone must stay friendly, confident, and empathetic while you guide users step by step. Strong computer literacy will help you navigate our help-desk platform (Zendesk) and CRM, pull log files, test scenarios, and update knowledge-base articles without hand-holding. I’ll rely on your critical thinking to spot patterns, propose process tweaks, and prevent repeat tickets. If you have experience coordinating small teams or juggling priorities, that will be a bonus; I often delegate mini-projects like template revision or dashboard c...

...Japanese is enough—you should be able to understand user concerns, explain solutions clearly, and keep the tone friendly and professional throughout the call. You will connect through our VoIP soft-phone (Zoiper) and log each interaction in Zendesk immediately after the call. Any issues you cannot resolve must be flagged and forwarded to our senior engineer on the same ticket so nothing falls through the cracks. Deliverables I will review at the end of each shift: • Call recordings or logs for every customer you spoke with • The corresponding Zendesk ticket numbers showing actions taken and, if escalated, whom you routed it to • A brief end-of-day summary highlighting common questions or recurring problems If you are comfortable with this work...

...CMS or Google Sheet that I can edit myself. The conversation flow should sound natural, use branded language, and hand off to a live agent (Zendesk Chat) whenever the question gets too complex. A training dashboard where I can upload new Q&A pairs myself is essential so I’m not dependent on code changes for every tweak. I’m open to the framework you prefer—Dialogflow CX, Microsoft Bot Framework, Rasa, or a custom Python/Node solution—as long as it embeds cleanly on our Shopify theme and loads quickly. Please outline: 1. Your proposed tech stack and why it fits. 2. How you’ll handle intent training and testing. 3. The hand-off mechanism to Zendesk. 4. The timeline to reach a working beta and final deployment. Deliverables will be...

...issue resolution - Managing courier claims for lost, delayed, or damaged parcels - Liaising with suppliers and couriers where needed - Maintaining a high standard of customer communication - Keeping support tickets organised and up to date using Zendesk - Processing and reviewing orders through Linnworks Ideal Candidate: - Previous customer service experience (ecommerce experience preferred) - Strong written English and communication skills - Organised and detail-oriented - Able to work independently and solve problems efficiently - Experience using Zendesk, Linnworks, Shopify, or similar systems is advantageous - Experience with automotive parts or vehicles is a bonus About Us We are a fast-growing automotive parts company focused on providing excellent products and cu...

...Japanese is enough—you should be able to understand user concerns, explain solutions clearly, and keep the tone friendly and professional throughout the call. You will connect through our VoIP soft-phone (Zoiper) and log each interaction in Zendesk immediately after the call. Any issues you cannot resolve must be flagged and forwarded to our senior engineer on the same ticket so nothing falls through the cracks. Deliverables I will review at the end of each shift: • Call recordings or logs for every customer you spoke with • The corresponding Zendesk ticket numbers showing actions taken and, if escalated, whom you routed it to • A brief end-of-day summary highlighting common questions or recurring problems If you are comfortable with this work...

I’m setting up a fully remote phone-based customer support channel and need an experienced agent who can handle calls co...designated business hours (we’ll agree the exact shift). • Follow my existing call-handling scripts while adding a personal touch when needed. • Record call outcomes in our ticketing system and keep neat, up-to-date notes. • Flag recurring issues so we can improve self-help resources. You need a stable internet connection, a noise-free workspace, and familiarity with common VoIP tools such as Zendesk Talk or Five9. If you also know Spanish or Mandarin that’s a bonus, but fluent English is non-negotiable. If you have previous phone support experience, solid references, and the patience to turn frustrated callers into s...

...messages and follow up with customers who asked for a call-back, ensuring nothing slips through the cracks. I work on UK business hours, so reliable availability during that window is essential. Clear, neutral English, a calm phone manner and a quiet workspace are must-haves. Familiarity with basic CRM or e-commerce dashboards will help you get up to speed fast; if you’ve used tools like HubSpot, Zendesk, Calendly or similar, let me know. Deliverables I will use to sign off the project: • Live call coverage during agreed UK hours starting this week • Daily call log with customer name, time, action taken and any follow-ups required • Orders and appointments accurately recorded in the designated systems by close of business If you are ready to start AS...

...Alongside support, I’ll ask you to draft short marketing materials—think product spotlights, quick promos, or reactive social snippets. The exact channel is flexible; in fact, as the brief states, “Candidates would go by their daily routine,” so if you’re more comfortable writing for social media, email blasts, or a landing-page banner, we’ll lean into your strengths. Tools we already use include Zendesk, Slack, and Google Workspace; if you have experience with similar platforms, you’ll feel at home quickly. Deliverables • Same-day responses to all assigned support tickets • Two to three concise marketing pieces per week, tailored to the channel you choose • A short weekly report summarising ticket metrics and c...

...Your core responsibilities: • Respond to customer inquiries with clear, friendly language • Troubleshoot and resolve basic technical issues, escalating only the edge-cases I document • Manage orders and returns, following the step-by-step workflow I’ll share in our onboarding guide The tone must always stay courteous, concise, and brand-consistent. Familiarity with common help desk tools (Zendesk, Freshdesk, or similar) is preferred, but I’m open to other platforms you’re comfortable using. I will provide FAQs, templates, and direct access to our knowledge base. Turnaround for each email should stay within one business day, with priority tickets handled sooner. If you have excellent written English, a knack for problem-solving, and a trac...

I need help turning our existing customer service platform into a self-serve powerhouse by adding a well-stru...keep future articles consistent. • Seamless integration with our current platform and branding. • Analytics hooks that tell us which articles perform, which gaps exist, and where to improve. Right now, I’m focusing solely on the knowledge base, but I’d like the build to remain flexible in case we decide to bolt on live chat or a ticketing flow later. If you’ve deployed knowledge bases in Zendesk, Freshdesk, Intercom, or similar tools—and know your way around markdown, HTML, and basic CSS tweaks—let’s talk. Deliverables will be the fully implemented knowledge base, administrator documentation, and a brief hand-off call...

...accordions * internal links * permissioned/internal sections Training and standards will be provided. ## Requirements * Good English understanding * Strong attention to detail * Comfortable working with websites/CMS platforms * Basic understanding of formatting and layout * Able to follow instructions properly * Good communication and response time ## Bonus Skills * Experience with WordPress, Zendesk, Shopify, or similar platforms * Basic HTML understanding * Previous content upload or VA experience ## Ideal Person Someone who: * is organized * learns quickly * notices small mistakes * can work independently * keeps formatting clean and consistent * is patient with repetitive but detail-focused work Available 500-800 rows of articles. - Ansaf...

...a customer reaches out with a general question about our products or services, making sure every interaction feels personal and concise. • Schedule and monitor posts across our social media accounts, respond to comments and direct messages, and alert me if a public concern needs a quick escalation. You should feel comfortable inside Gmail (or a similar client), basic help-desk tools such as Zendesk or Freshdesk, and the usual social platforms—Facebook, Instagram, X, TikTok. A clear speaking voice, reliable internet, and a knack for friendly, solution-focused communication are crucial. Acceptance criteria for each shift: • Inbox brought to “zero” with no message older than 24 hours. • All chat sessions and calls logged with brief notes. &bu...

...consider the job complete when: 1. Every major product area is covered with at least one topic section, an FAQ set, and a clear problem-solving sequence. 2. Internal links and anchors work, and search in the draft returns logical results. 3. A quick demo import into our test chatbot returns relevant answers without hallucinations. If you already work with tools like Notion, Confluence, Zendesk Guide, or Trainual, feel free to suggest the best export format....

...replying in real-time to three kinds of questions: technical glitches users run into, “where is my order?” tracking checks, and pre-purchase product information. Fast, friendly responses are critical. When an issue is beyond your scope, simply tag it and hand it over to our weekday agents; everything else should be fully resolved on the spot. Familiarity with common live-chat or help-desk tools (Zendesk, Intercom, Freshdesk, etc.) will help you get up to speed quickly, but I can train you on our exact setup before your first shift. Please be available consistently on evenings and weekends, able to multitask between chat threads and email without letting any customer wait more than a couple of minutes. If this sounds like your wheelhouse, let me know which simila...

...support channel. The current process is fragmented; messages land in multiple inboxes, threads are lost, and response times slip. I need a streamlined solution that routes every incoming message into a single ticketing hub, tracks service-level targets, and lets my team reply with consistent, branded templates. Here’s what I have in mind: • Select and configure the right help-desk platform (Zendesk, Freshdesk, HelpScout, or a comparable tool we can self-host if that fits better). • Migrate existing support mailboxes and historical conversations without data loss. • Build workflows for tagging, prioritisation, and escalation so urgent tickets never fall through the cracks. • Create an initial library of response templates and auto-responders that ...

I run four online stores that specialize in fish and aquarium supplies and I need an experienc...correspondence should be logged so we keep a clean record of what was said and when. Deliverables I expect: • Inbox at—or very close to—zero by the end of each working day • Facebook comments and DMs acknowledged within a maximum of 4 hours during your shift • Polite, accurate answers that reflect our brand voice and policies If you already know your way around standard help-desk tools (Zendesk, Gorgias, Freshdesk, or similar) that’s a plus, though not mandatory. Reliability counts for more than speed; I’m looking for someone who won’t disappear when things get busy. Let me know your relevant experience, the time zone you’ll be ...

...take?” “I made a mistake — what should I do?” “Do I need this travel authorisation?” “Can I apply urgently?” Requirements: Full 24/7 coverage (team required, not individuals) Excellent English (spoken & written) Experience in customer support (email + phone) Strong attention to detail Ability to follow structured workflows Reliable internet and professional setup Experience using tools like Zendesk, Freshdesk, or HubSpot Preferred: Philippines-based teams strongly preferred Experience in travel, visa, or online application services Multilingual agents are a plus Important: You will handle sensitive personal information, so confidentiality and data security awareness are essential What We Offer: Long-term collaboration Co...

I run an online clothing store and need someone to take over the live-chat window during my busie... • Provide clear, accurate details on materials, wash instructions, and general garment care There is no requirement to process returns or exchanges—if those queries appear you will simply tag them for my in-house team. Experience with fashion or apparel customer service is strongly preferred, and fluent, friendly written English is essential. If you already know common chat platforms like Zendesk, Intercom, or Gorgias, that’s a plus. I’m looking for someone who can start quickly, maintain a warm brand voice, and keep first-response times under two minutes. Let me know your typical availability and any relevant fashion or e-commerce background, and we’...

...someone who can cover roughly 3–4 hours a day, five days a week, with the flexibility to scale up during seasonal peaks. Location isn’t a deal-breaker—remote, hybrid, or even on-site could all work as long as communication is reliable and response times stay prompt. Strong written English, a calm tone, and a genuine desire to solve problems are essential. Familiarity with standard help-desk tools (Zendesk, Freshdesk, Gorgias, or similar) and common e-commerce platforms like Shopify or WooCommerce will make it easier for you to hit the ground running. Deliverables I’ll look for each week: • An empty support inbox by the end of every shift, with all tickets either resolved or properly escalated. • A concise summary of recurring issues or fea...

I need reliable agents to staff our live-chat widget during standard business hours (exact time zone will be confirmed together). You will greet visitors, answer their questions, resolve simple issues on the spot, and smoothly hand off anything complex to our internal team. Tools such as Zendesk or Intercom will be available, along with a concise knowledge base, so you should already be comfortable navigating similar platforms and documenting each interaction in clear, accurate English. Deliverables • Continuous live-chat coverage Monday–Friday, business hours only • First-reply time under 60 seconds, friendly and helpful tone maintained throughout • End-of-day transcript export with notes on unresolved or escalated tickets Acceptance Criteria • 9...

...those calls answered live, greeted warmly, and resolved or properly documented. The work is strictly phone-based; no live chat or email handling is required. Here is what the assignment entails. You will: • pick up incoming calls, verify the caller’s identity, and follow the knowledge-base prompts to solve routine issues or questions; • record each interaction in our CRM (we currently use Zendesk, but familiarity with Freshdesk or HubSpot is transferable); • escalate tickets you cannot resolve to the on-call specialist, summarising the steps already taken so the hand-off is seamless; • supply a concise end-of-day call log so I can track volume, common questions, and any follow-ups still pending. Fluent, neutral English and a clear phone pre...

Hello I need someone to show me how to optimize my fb marketplace listing not for link click but for messaging . I need someone to do this now . I need someone to log in my computer by zendesk and optimize my marketplace ad for messing conversions

...which channel works best) and keep response times low while maintaining a warm, brand-consistent voice. Typical interactions involve order status checks, basic product queries, and the occasional refund or replacement request. I’ll provide templates, policies, and escalation rules; your role is to follow them accurately, flag anything unusual, and keep records tidy in our help-desk platform (Zendesk or a similar tool). Deliverables each week • All customer inquiries answered within the agreed SLA • A concise log of any tickets escalated or patterns spotted • A short performance summary so we can track satisfaction scores and look for improvements Strong written English is essential; any additional language skills are a bonus and can open future proje...

...which channel works best) and keep response times low while maintaining a warm, brand-consistent voice. Typical interactions involve order status checks, basic product queries, and the occasional refund or replacement request. I’ll provide templates, policies, and escalation rules; your role is to follow them accurately, flag anything unusual, and keep records tidy in our help-desk platform (Zendesk or a similar tool). Deliverables each week • All customer inquiries answered within the agreed SLA • A concise log of any tickets escalated or patterns spotted • A short performance summary so we can track satisfaction scores and look for improvements Strong written English is essential; any additional language skills are a bonus and can open future proje...

...every product listing—titles, descriptions, mock-ups, pricing, tags, SEO, and variant images—to improve click-through and add-to-cart rates. • Implement apps for reviews, upsells, and abandoned-cart recovery. Operations & customer experience • Set up automated order routing to the POD partner so fulfilment runs hands-off. • Build customer-service workflows inside Shopify Inbox (or Gorgias/Zendesk if you prefer) including canned responses and SLA tracking. • Hand over clear SOPs so anyone can handle basic tickets or order issues. Traffic & paid promotion The ad mix is open for discussion; I want your data-driven proposal on whether Google Ads, Facebook/Instagram, Pinterest, TikTok, or a blended approach will give the fastest ROI....

...email replies, help-desk tools, etc.). • A comparison of at least three reputable freelance marketplaces or specialised VA agencies, with notes on how their application processes differ and what profile elements matter most on each. • A 60-day skills roadmap that lists specific courses, certifications, or self-guided tasks I should complete to strengthen my customer-support toolkit (think Zendesk, HubSpot Service Hub, or similar). • Template materials I can adapt right away: a polished VA profile summary, a cover-letter skeleton, and a short portfolio outline that highlights customer-service results. • Quick-start metrics so I can track progress—e.g., response-time targets, CSAT goals, or the number of support tickets handled. Everything should ...

...email replies, help-desk tools, etc.). • A comparison of at least three reputable freelance marketplaces or specialised VA agencies, with notes on how their application processes differ and what profile elements matter most on each. • A 60-day skills roadmap that lists specific courses, certifications, or self-guided tasks I should complete to strengthen my customer-support toolkit (think Zendesk, HubSpot Service Hub, or similar). • Template materials I can adapt right away: a polished VA profile summary, a cover-letter skeleton, and a short portfolio outline that highlights customer-service results. • Quick-start metrics so I can track progress—e.g., response-time targets, CSAT goals, or the number of support tickets handled. Everything should ...

...online business and need an extra set of hands for day-to-day customer support. The work is strictly part-time—roughly 10-15 hours each week—and focuses on answering customer questions, tracking issues in our help-desk software, and keeping our response time under 24 hours. What you’ll handle • Respond to enquiries through email and live chat • Record each interaction in the ticketing system (Zendesk or similar) • Flag anything technical that requires my direct input • Send me a concise weekly summary report of common issues and resolutions Everything should be running smoothly within a month from kick-off, so availability during that initial ramp-up period is important. If time allows, a few light administrative tasks may also co...

I run four online stores that specialize in fish and aquarium supplies and I need an experienc...correspondence should be logged so we keep a clean record of what was said and when. Deliverables I expect: • Inbox at—or very close to—zero by the end of each working day • Facebook comments and DMs acknowledged within a maximum of 4 hours during your shift • Polite, accurate answers that reflect our brand voice and policies If you already know your way around standard help-desk tools (Zendesk, Gorgias, Freshdesk, or similar) that’s a plus, though not mandatory. Reliability counts for more than speed; I’m looking for someone who won’t disappear when things get busy. Let me know your relevant experience, the time zone you’ll be ...

...online business and need an extra set of hands for day-to-day customer support. The work is strictly part-time—roughly 10-15 hours each week—and focuses on answering customer questions, tracking issues in our help-desk software, and keeping our response time under 24 hours. What you’ll handle • Respond to enquiries through email and live chat • Record each interaction in the ticketing system (Zendesk or similar) • Flag anything technical that requires my direct input • Send me a concise weekly summary report of common issues and resolutions Everything should be running smoothly within a month from kick-off, so availability during that initial ramp-up period is important. If time allows, a few light administrative tasks may also co...

...funded-stage indicators. 3. Support System Inside the Dashboard - embedded support/help center experience, ticket creation inside dashboard, ticket history and ticket status inside dashboard, FAQ / knowledge base access, support categories (payout question, failed challenge review, rule clarification, account/login issue, refund / billing issue, technical/platform issue). 4. Zendesk Integration - user account linked to Zendesk identity/profile, tickets created from inside dashboard, metadata passed with tickets where appropriate, support status viewable by the user, proper routing / categorization support, ability to avoid duplicate handling across channels. 5. AI Support Assistant / Smart Chatbot - answer common questions using approved FAQ / support logic, guide users...

...such as Discord or similar platforms - Improve response handling for trust-sensitive issues IDEAL BACKGROUND: - Experience in prop firms, brokers, exchanges, trading education, or fintech support - Strong understanding of client complaints in trading products - Experience with payouts, account issues, verification questions, rule disputes, or refund handling - Familiarity with support tools like Zendesk, Intercom, Freshdesk, HubSpot, or similar - Able to think operationally — not just reply to tickets, but build systems around them - Discord moderation or community management experience is a strong plus WHEN APPLYING, PLEASE INCLUDE: 1. Your relevant experience in trading / fintech / broker support 2. Examples of similar support systems or SOPs you have built 3. The types...

My team relies on Zendesk for all customer correspondence, yet many outbound replies fail with the exact message “Recipient server rejected email. Status code: 554.” We have not touched our mail server or DNS settings recently, and I’m honestly unsure whether Zendesk is routing through a custom domain or its default address. I need someone who knows the Zendesk mail pipeline inside-out to identify why recipient servers are bouncing our messages, correct the underlying cause, and leave our help-desk sending smoothly again. Please be ready to: • Trace the full email path in Zendesk, pinpoint the trigger for the 554 rejection, and verify SPF, DKIM, DMARC or any other records involved. • Apply or advise on the exact fixes inside Z...

I need an experienced, customer-focused professional to take full ownership of our phone support line and help us boost customer loyalty. Star...customer is fully satisfied. What will set you apart • A persuasive yet empathetic phone presence that makes customers feel heard and valued. • Proven ability to multitask while staying detail-oriented, even during peak call volumes. • Quick, accurate decision-making that keeps average handle time low without sacrificing quality. • Familiarity with mainstream CRM or call-center platforms (Zendesk, Freshdesk, HubSpot, or similar). Availability & start date I’m ready to onboard you immediately, so please outline your current availability and any time-zone constraints. Let’s create a phone experience...

I run a SaaS company that relies on a steady flow of qualified demos turning into paid subscriptions. To keep that momentum, I need an inside sales professional who can work our cloud-based CRM, call warm leads, follow up by email or chat, and close the deal entirely online—no travel, no in-person meetings. Here’s what success look...clean data • A monthly report that breaks down conversion percentages, deal value, and next-step recommendations Because this is 100 % inside sales for software products, I value proven experience over lengthy proposals. In your application, focus on the numbers you’ve delivered—conversion rates, average deal size, or quota attainment—along with the tools you used (e.g., HubSpot, Salesforce, Zendesk Sell, or simi...

I need an experienced, customer-focused professional to take full ownership of our phone support line and help us boost customer loyalty. Star...customer is fully satisfied. What will set you apart • A persuasive yet empathetic phone presence that makes customers feel heard and valued. • Proven ability to multitask while staying detail-oriented, even during peak call volumes. • Quick, accurate decision-making that keeps average handle time low without sacrificing quality. • Familiarity with mainstream CRM or call-center platforms (Zendesk, Freshdesk, HubSpot, or similar). Availability & start date I’m ready to onboard you immediately, so please outline your current availability and any time-zone constraints. Let’s create a phone experience...

I need an experienced, customer-focused professional to take full ownership of our phone support line and help us boost customer loyalty. Star...customer is fully satisfied. What will set you apart • A persuasive yet empathetic phone presence that makes customers feel heard and valued. • Proven ability to multitask while staying detail-oriented, even during peak call volumes. • Quick, accurate decision-making that keeps average handle time low without sacrificing quality. • Familiarity with mainstream CRM or call-center platforms (Zendesk, Freshdesk, HubSpot, or similar). Availability & start date I’m ready to onboard you immediately, so please outline your current availability and any time-zone constraints. Let’s create a phone experience...

My business receives a steady flow of customer-service emails, and I need a detail-oriented person to own every complaint that lands in the inbox. You will log in to our s...template improvements whenever recurring issues appear Acceptance criteria • Every complaint receives an empathetic, grammar-correct reply that addresses the specific problem and offers a concrete next step or resolution • No ticket sits unacknowledged for more than 24 hours • Escalations are flagged correctly with all relevant order details included If you have previous email support or Zendesk/Help Scout experience, mention it, but a fast learner who communicates openly will fit in just as well. I value punctuality and clear, concise updates—meet those, and we’ll work together ...

I need someone who can remain online from home throughout the working day, greeting visitors on our website and answering their ... While live chat is the primary channel, the ability to reply to an occasional general-inquiry email would be helpful, so clear written English is essential. If requests move beyond general information, you’ll simply flag them for our in-house team; no phone work is required. Deliverables • Continuous live-chat coverage during the agreed shift • Accurate, well-tagged conversation logs in Zendesk or a similar platform • End-of-shift summary highlighting recurring issues or anything escalated If you have solid written communication skills, a quiet home workspace, and a reliable internet connection, I’d love to discuss sch...

...surface predictive insights—think churn risk and high-value lead scoring—served through a lightweight API so the business team can consume results in real time. 2. Custom chatbot • Build a conversational agent (Rasa, Dialogflow, or a comparable LLM stack) able to switch context between customer support queries and basic sales questions. • Integrate with existing knowledge bases and Zendesk so the bot can escalate tickets or hand over to a human when confidence is low. • Implement continuous learning loops: conversation logs feed back into the model for refinement. Deliverables • Architecture diagram and tech stack decision notes • Clean, documented code in a private Git repository • Deployment scripts (Docker / Kube...

I need reliable agents to staff our live-chat widget during standard business hours (exact time zone will be confirmed together). You will greet visitors, answer their questions, resolve simple issues on the spot, and smoothly hand off anything complex to our internal team. Tools such as Zendesk or Intercom will be available, along with a concise knowledge base, so you should already be comfortable navigating similar platforms and documenting each interaction in clear, accurate English. Deliverables • Continuous live-chat coverage Monday–Friday, business hours only • First-reply time under 60 seconds, friendly and helpful tone maintained throughout • End-of-day transcript export with notes on unresolved or escalated tickets Acceptance Criteria • 9...

...professionalism. All interactions must be covered in Arabic, French, and English, keeping tone polite and solution-oriented at all times. Key points • Support channel: Live chat only—no phone or email work. • Inquiry type: General questions about our products and services, typical turnaround expected under one minute per message. • Platform: I’m open to any reliable chat tool. If you have a favorite (Zendesk Chat, LiveChat, Intercom, Crisp, etc.), let me know and explain why it fits. I’m also happy to adopt a new solution you can set up quickly. Deliverables 1. Daily coverage during the agreed shift window (please propose your availability). 2. Consistently clear, grammatically accurate replies in Arabic, French, and English. 3. End-of...

I require a skilled I...software and configuring operating systems - Error analysis and resolution using Remote Desktop and network tools - User management in Windows, Active Directory, Office 365 - Documenting support cases in ticketing systems (Jira, Zendesk) - Assisting with cloud tools (Google Workspace, Microsoft 365) Ideal skills and experience: - Proficiency in email and chat support - Experience with operating system setup - Strong problem-solving using Remote Desktop and networks - Familiarity with user management in Windows and Office 365 - Knowledge of ticketing systems like Jira and Zendesk - Expertise in cloud tools, especially Google Workspace and Microsoft 365 Your ability to troubleshoot and provide clear, concise support will be essential. Looking forward t...

I require a skilled I...software and configuring operating systems - Error analysis and resolution using Remote Desktop and network tools - User management in Windows, Active Directory, Office 365 - Documenting support cases in ticketing systems (Jira, Zendesk) - Assisting with cloud tools (Google Workspace, Microsoft 365) Ideal skills and experience: - Proficiency in email and chat support - Experience with operating system setup - Strong problem-solving using Remote Desktop and networks - Familiarity with user management in Windows and Office 365 - Knowledge of ticketing systems like Jira and Zendesk - Expertise in cloud tools, especially Google Workspace and Microsoft 365 Your ability to troubleshoot and provide clear, concise support will be essential. Looking forward t...

I require a skilled I...software and configuring operating systems - Error analysis and resolution using Remote Desktop and network tools - User management in Windows, Active Directory, Office 365 - Documenting support cases in ticketing systems (Jira, Zendesk) - Assisting with cloud tools (Google Workspace, Microsoft 365) Ideal skills and experience: - Proficiency in email and chat support - Experience with operating system setup - Strong problem-solving using Remote Desktop and networks - Familiarity with user management in Windows and Office 365 - Knowledge of ticketing systems like Jira and Zendesk - Expertise in cloud tools, especially Google Workspace and Microsoft 365 Your ability to troubleshoot and provide clear, concise support will be essential. Looking forward t...

...effortlessly easy to navigate. Clean typography, generous white space, and smooth page transitions are the look I’m after. Key tasks • Full Shopify configuration: theme selection or customisation, intuitive navigation, responsive layouts, product and collection pages, checkout, payment and shipping settings. • Feature integration: – Live chat support (any leading app such as Tidio, Gorgias, or Zendesk Chat) – Upsell / cross-sell modules for higher AOV (e.g. Bold Upsell, ReConvert) – Ad tracking pixels and catalog integration for Facebook, Instagram, Google, etc. • Basic on-page SEO, speed optimisation, and mobile fine-tuning so every touchpoint feels fast and trustworthy. • Launch-ready QA: broken-link checks, test ...

...minutes during assigned shifts; log anything that needs follow-up. • Reporting: Send a concise weekly summary highlighting common questions, potential process tweaks, and any notable customer feedback. To succeed you should already be comfortable juggling multiple chats at once, typing in fluent English, and maintaining strict confidentiality. Experience with social-media help-desk tools such as Zendesk, Freshdesk, or Gorgias is a plus but not mandatory. If you love smooth customer interactions and have the availability to cover daily blocks of time, let’s chat and get you started this week....

I want an Openclaw-powered workflow that plugs directly into Zendesk and automatically drafts accurate, well-structured replies whenever a customer email arrives. The engine should ingest all of our product documents, technical documentation, FAQs and the full library of training materials, then use that knowledge to generate a suggested response. My support agents will simply review the draft, make any small tweaks they like, and hit Send. Key points I need covered • Seamless Zendesk integration: the draft must appear in the agent’s reply box the moment the ticket is opened. • Knowledge ingestion: a one-time (and easily repeatable) process to pull in PDFs, HTML pages, Google Docs and other formats from the sources mentioned above. Please include deduplic...