Customer Experience Jobs

Saya sedang mencari seorang customer service yang bisa bekerja secara fleksibel untuk menangani pertanyaan dan keluhan pelanggan bisnis online saya. Fokusnya adalah menjaga kepuasan pelanggan dan memastikan setiap pesan terjawab dengan cepat dan ramah. Tugas utama: • Menjawab chat pelanggan di Telegram, WhatsApp, serta aplikasi olshop yang kami gunakan. • Mencatat detail pesanan, pengembalian, atau keluhan ke dalam catatan internal. • Memberikan update status pengiriman dan solusi masalah sederhana tanpa harus menunggu eskalasi. • Merangkum laporan singkat di akhir hari tentang jumlah chat masuk, isu paling sering, dan tindakan yang sudah diambil. Kualifikasi yang saya butuhkan: • Respons cepat, sopan, dan jelas dalam berbahasa Indonesia (bahasa Inggr...

La actividad consiste en pedir una cotización de manera presencial en cinco empresas asignadas por tu coordinador. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Acudir de manera presencial a cada uno de los cinco negocios asignados. (Tiempo aproximado 5 horas: 30 minutos en cada negocio + 30 minutos de tiempo de traslado a cada negocio) 3. Enviarnos las cotizaciones recibidas por corr...

I need reliable help covering customer inquiries a few calling each day, so I’m hiring a part-time customer service employee who can switch smoothly between at English and Hindi two languages when assisting our users. Most interactions search through internet or Chatgpt , but I occasionally route urgent issues to a phone conference calling for faster follow-up. Your goal is to give prompt, friendly answers, escalate edge-cases to me, and keep concise notes in WhatsApp , so the rest of the team stays in the loop. Fluency in English plus information search skills is essential. You don' need to understand our products technical, we will stand by with a conference calling, when technical talking we speak out, • Which languages you speak confidently • What CRM or s...

Arabic-Speaking Customer Support Executive — Level 0/Level 1 Role Summary We are seeking an Arabic-speaking Customer Support Executive to serve as the first human point of contact for customers. The executive will resolve basic issues, guide customers through self-service options, and escalate more complex cases to the appropriate technical team. Key Responsibilities - Provide customer support in Arabic and English through phone, chat, and email. - Answer common questions using approved scripts, FAQs, and knowledge-base articles. - Help customers navigate self-service portals and automated chatbots. - Resolve basic account-access, password-reset, and account-unlock requests. - Assist with simple software installation, configuration, and troubleshooting. - Guide users through basi...

I’m looking for a customer-focused specialist who can switch seamlessly between English and Spanish while offering friendly, knowledgeable assistance. Most inquiries involve moderate technical support—think setup guidance, configuration issues, or common software glitches—so you’ll need enough depth to walk users through step-by-step solutions without escalating every call to engineering. You’ll handle requests on the following channels: • Phone • Email • Live chat A typical day might include calming a frustrated caller who can’t pair a device, drafting a clear email that outlines troubleshooting steps, or juggling two chat windows to resolve login errors. Clear written Spanish is as important as confident spoken English, and vice ...

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**ATS Resume + LinkedIn + Naukri Profile Optimization for High-Paying Remote Customer Support Jobs** ### Project Overview I am looking for an **experienced professional resume writer / career profile optimizer / recruiter** who can completely revamp my **Resume, LinkedIn profile, and Naukri profile** and position me strongly for **high-paying, 100% Work-From-Home / Remote Customer Support and Non-Voice opportunities**. I do not want a basic resume formatting service. I need someone who understands **ATS systems, recruiter searches, LinkedIn optimization, Naukri optimization, keyword strategy, and the current remote-job market**. My main goal is to create a strong, consistent professional profile that increases my chances of getting **more recruiter views, interview calls, and better-pa...

I would like a polished, UK-formatted CV that positions me strongly for Sales Assistant roles within the retail sector. I already have some hands-on shop-floor experience and want that background presented clearly while placing special emphasis on my customer service skills. Please reorganise and refine my existing details so they meet current UK hiring conventions, are ATS-friendly, and read confidently to store managers. A crisp, single-page layout is ideal, delivered in both Word and PDF so I can adjust it later if needed.

Busco a una persona que se encargue de la atención telefónica de mi negocio. Lo que necesito: • Atención telefónica exclusiva — serás la primera voz que escuche el cliente. • Enfoque en soporte general: resolver dudas comunes, brindar información sobre nuestros productos y registrar cualquier incidencia para que el equipo interno la siga. • Disponibilidad en horario laboral (9 AM – 5 PM), de lunes a viernes, con puntualidad y buena gestión de pausas. • Soporte administrativo, entrada de datos, gestión documental y soporte técnico básico. Requisitos clave: – Español neutro y trato cordial. – Habilidad para escuchar, sintetizar la consulta y dar una r...

A decade-old comment is still sitting on my Google Reviews page and it no longer reflects my business or the service we provide today. I need help having this single review taken down completely—responding isn’t enough; removal is the goal. You’ll need to know the most effective, policy-compliant methods for challenging reviews on Google Business Profiles, whether that involves flagging, submitting legal or policy violations, or any other legitimate approach that persuades Google to delete the post. Please outline the exact steps you will follow, expected time-frames, and any information you will require from me (screenshots, proof of non-customer status, etc.). Deliverable: • Confirmation from Google that the review has been removed, plus a brief summary of the ...

Our cloud-based HRM platform is well-established and ready for wider adoption among medium-sized enterprises. I need a sales professional who can tap into their existing network, attend—or help me attend—the right industry conferences and events, and consistently bring in qualified leads. What must stand out in every pitch is the product’s user-friendly interface, its comprehensive reporting suite, and the way it slips seamlessly into a client’s current systems. Prospects should leave the first conversation already picturing a painless rollout. Deliverables I’m counting on: • A concise go-to-market plan focused on conferences and HR events • Refined messaging and pitch collateral that spotlight the three core strengths above • A live pipelin...

Company Overview We are a remote-first digital media and content strategy agency working with business leaders and executives. We are seeking a reliable, detail-oriented Remote Operations Coordinator / Technical Virtual Assistant to manage client onboarding, organization, technical support, stakeholder coordination, and day-to-day production logistics. Key Responsibilities Client Coordination & Scheduling: Manage appointments and send pre-recording preparation reminders to clients and hosts. Remote Session Tech Checks: Conduct quick 2-minute connection, audio, and video checks with clients prior to recording sessions. File Management & Organization: Structure and organize raw audio, video, and graphic assets in Google Drive folders according to internal naming conventions. Pro...

Optimizacija e-poštnega trženja za pasjo hrano Zanima me predvsem nastavitev ali optimizacija: - uvodnega toka, - zapuščene košarice, - zapuščenega brskanja, - toka po nakupu, - ponovnega pridobivanja strank, - ponovnega nakupa/ponovnega polnjenja pasje hrane, - segmentacije strank, - povezave z meta občinstvom, - osnovnega mesečnega glasila - blagovne znamke, ki bo usklajena z vašo obstoječo spletno trgovino

Hi everyone, I am looking for an experienced Shopify Developer to build a high-converting, mobile-responsive e-commerce website for a luxury custom jewelry brand. The website will sell personalized items (e.g., custom name necklaces, Arabic calligraphy rings, initial bracelets, and engraved pendants). The project requires setting up a clean theme design along with dynamic product customization fields on the product page. --- ### Key Requirements & Features Needed: 1. Custom Product Page Setup (Using Product Option Apps like Globo, SC Product Options, or Ultimate Product Options): - Single-line text input field for Custom Name / Engraving text (Max 15 characters, required validation). - Dropdown / Visual Swatches for 13 distinct Font Styles (Font 1 to Font 13, including scri...

I run a remote-program management firm that is expanding its footprint across Australia and I’m looking for a seasoned sales professional based locally who can take new corporate accounts from first contact through to a smooth, fully-activated onboarding. What the role involves You will be the face of our service during the entire onboarding cycle: scheduling intro calls, running product demos, handling procurement paperwork, coordinating with our internal technical team for any integration touchpoints, and ensuring the client’s first reporting period is delivered without a hitch. The conversations are typically strategic and value-driven, so comfort speaking to senior stakeholders is essential. Industries you’ll engage • Finance • Healthcare • Te...

I run a product-based venture that deals exclusively in digital products, and I’m ready to move it to the next stage. Over the coming month I want to work with a freelancer who can help me shape and polish every core element—whether that turns out to be refining the offer, mapping a sales funnel, tightening back-end operations, or preparing for a full launch. Here’s the way I see the engagement flowing: • Discovery: we’ll review my current assets, goals, and target audience so you understand the business inside out. • Action plan: you’ll outline clear, bite-sized steps I can follow, complete with recommended tools or platforms for digital delivery and payment handling. • Implementation & hand-off: once I sign off on the plan, you&rsquo...

I have started building a short survey on SurveyMars (draft link: ). Its sole purpose is to gather honest, actionable feedback on the service experience my existing customers receive. The structure is there, but it still feels rough around the edges and I want to be sure every question flows logically, captures the right data, and encourages completion on both desktop and mobile. Here is what I need from you: • Refine the current question set so it pinpoints customer sentiment on speed, politeness, problem-resolution, and any additional service touch-points you feel are missing. • Optimise wording and order for clarity, engagement, and minimal drop-off (skip logic or branching where helpful). • Brand-match the survey’s look and feel (logo, colours, friendly tone)...

Project Overview We are looking for an experienced **Sales Executive / Sales Consultant (Male or Female)** to join ANMUTE Retreat on a freelance/remote basis. ANMUTE is a wellness and retreat brand focused on **holistic wellness, yoga, meditation, healing experiences, personal growth, and premium hospitality** across destinations in India. Who We Are Looking For We need someone who can confidently communicate with potential customers and convert enquiries into bookings. The ideal candidate should have: * **Advanced-level English communication skills**, both written and spoken. * Strong **sales pitching and customer conversion skills**. * Experience in **wellness, yoga, meditation, healing, retreats, hospitality, luxury travel, or related industries**. * Ability to understand a custom...

I’m ready to outsource our French-language customer care and need a reliable partner who can manage both inbound and outbound interactions. On any given day you’ll be answering questions, solving minor technical issues, gathering feedback and making courtesy follow-up calls, all while keeping a friendly, brand-consistent tone. You’ll work across three channels—phone, email and live chat—so experience juggling multiple queues and using a modern cloud-based contact-centre or CRM system will help you hit the ground running. I supply the knowledge-base, scripts and access credentials; you bring the native-level French, clear reporting habits and a commitment to fast first-response times. Deliverables I expect: • Daily call/chat/email logs exported from your...

Saya ingin mengoptimalkan alur kerja di divisi layanan pelanggan. Masalah utamanya, agen kami sering kekurangan informasi pelanggan yang relevan saat menangani tiket, sehingga respon menjadi lambat dan solusi kurang tepat. Apa yang saya butuhkan: • Audit singkat alur layanan pelanggan saat ini untuk menemukan celah informasi. • Rancangan solusi terpadu—misalnya CRM, help-desk, atau integrasi API—agar data pelanggan tersimpan di satu sumber tepercaya. • Prototipe fungsional yang bisa diuji tim kami, lengkap dengan panduan penggunaan. • Sesi pelatihan jarak jauh untuk memastikan adopsi cepat. Indikator keberhasilan: agen dapat mengakses riwayat dan detail pelanggan dalam ≤10 detik sejak tiket dibuat, dan 90 % tiket terjawab pada kontak pertama. Ser...

I’m ready to expand our live-chat channel and need someone who can jump straight into handling hardware-related questions from our customers. Here’s what I expect: • Provide technical support exclusively via chat, focusing on hardware troubleshooting for our devices. • Walk customers through diagnostics, configuration tweaks, and basic repair steps until the issue is resolved or escalated. • Keep clear, concise chat logs and tag conversations so our internal team can track recurring faults. • Flag any critical or repeated hardware failures you notice and suggest improvements to our help-center articles. Consistency matters to me, so I’m looking for someone who can commit to a regular schedule and respond quickly during agreed hours. If you have...

Je cherche un(e) freelance capable d’assurer le support client par chat, directement depuis une application mobile. Votre mission • Répondre en français aux questions des utilisateurs, de façon claire, courtoise et professionnelle. • Remonter immédiatement tout bug ou retour important à l’équipe interne. • Tenir un petit rapport quotidien des demandes traitées (thème, solution apportée, temps de résolution). Profil souhaité – Excellente maîtrise écrite du français. – Sérieux, sens du service et réactivité : les conversations doivent être prises en charge rapidement. – Disponible plusieurs fois par jour dep...

We are seeking native German speakers for a conversational audio recording project, simulating call-center scenarios across industries like Banking, Telecom, and Insurance. Each pair will engage in 4 role-play sessions lasting 35 minutes each, totaling about 2.5 hours. Budget: $120 per pair ($60 per person). Requirements: - Language: Native German speakers. - Age Group: 18–60 years only. - Participation: Each individual can only join once (no repeated entries). Technical Setup Required: 1. Two Devices per person: - One for a Zoom call (PC/Laptop required for at least one participant). - A secondary smartphone running the OceanSpeech app to record single-side audio independently. 2. Earphones (mandatory). 3. Quiet environment with minimal noise. Procedure: 1. Participants mu...

I’m rolling out a brand-new SaaS platform built for businesses in the used–car trade and I need a sharp, reliable support agent who can speak to our customers fluently in Urdu, Hindi, and English. For four hours each day you’ll become the friendly face of the product, answering whatever comes in through three channels—email, Telegram, and the in-app management console. During your shift you will handle every type of inquiry we receive: quick “how-to” questions, deeper technical glitches, and occasional pre-sales queries from dealers evaluating the tool. You’ll have direct access to our engineering team for escalations, but the aim is to solve as much as possible on first contact and keep response times tight. I’ll walk you through everythin...

You will act as the first point of contact for my U.S.-based technology clients, handling all incoming questions, minor troubleshooting, and status updates. The focus is customer support rather than sales or project management, so a friendly manner, quick response time, and clear written English matter more than deep technical expertise; a basic grasp of typical SaaS terminology is enough. The work is fully remote, but most client interactions happen between 9 a.m. and 5 p.m. Eastern. Live chat, email (Zendesk), and occasional Zoom check-ins are the main channels. Whenever an inquiry moves beyond your comfort zone, you will gather the necessary details and escalate it to the engineering team, then follow up to be sure the client feels heard and informed. Weekly deliverables • A co...

Мне требуется специалист, который возьмёт на себя полное обслуживание клиентов на русском языке. В обязанности будут входить: • ответы на входящие звонки; • оперативная чат-поддержка; • обработка и составление ответов на электронные письма. От вас ожидаю вежливую письменную и устную речь, внимательность к деталям и умение быстро находить решение для каждого запроса. Опыт работы в help-desk-системах и мессенджерах приветствуется. Предложите удобный график и опишите, как будете отслеживать обращения и фиксировать результаты. Рассмотрю долгосрочное сотрудничество при взаимном интересе.

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.