Customer Retention Jobs

CUSTOMER SUPPORT & WARM INBOUND SALES — AUSTRALIAN AUTOMOTIVE COMPANY | LONG-TERM | START NOW RevLimit Auto is a growing Australian automotive company based in Perth, Western Australia. We’re looking for ONE highly motivated, reliable person who wants more than a temporary freelance job. We want someone who can learn the business properly, become excellent at speaking with customers and converting warm leads, and potentially grow into a much bigger role as RevLimit expands. A genuine passion for cars/automotive is a major advantage. You don’t need to be an expert, but we’d love someone who already enjoys cars, detailing, workshops, performance vehicles or the automotive industry. WHAT YOU’LL DO Once trained: - Call/follow up warm inbound leads - Speak...

### Project Title **Manage G2, Capterra, Trustpilot & Product Hunt Profiles** ### Project Description We are looking for an experienced SaaS reputation and review-platform specialist to manage our company profiles on **G2, Capterra, Trustpilot, and Product Hunt**. Responsibilities include optimizing profiles, publishing updates, responding professionally to reviews, improving engagement, running ethical review-generation campaigns, and supporting Product Hunt launches. Please apply with relevant experience, examples of accounts or launches you have managed, and a brief action plan. Experience working with software or SaaS companies is required.

Role: Brand & Marketing Strategy Consultant Location: Surat, Gujarat (on site) Role Objective We are looking for a senior Brand & Marketing Strategy professional who can develop the complete strategic direction of a brand—from its current positioning and market perception to its long-term growth roadmap. The person should be capable of looking beyond day-to-day marketing execution and building a 5–12 year strategic roadmap covering brand positioning, branding, marketing, social media, communication, customer acquisition and long-term brand growth. Key Responsibilities 1. Brand Strategy Analyse the existing brand and identify its strengths, weaknesses and market opportunities. Develop/redefine brand positioning. Define target audience and customer segments. Establi...

İşletmem için satış odaklı canlı destek ve çağrı merkezi hizmeti arıyorum. Amacım gelen potansiyel müşterileri hızlıca yanıtlamak, onları ürünü veya hizmeti satın almaya yönlendirmek ve bu süreçte profesyonel bir deneyim sunmak. Ne bekliyorum? • Satış desteği: Telefonda ya da canlı sohbet kanalında ikna kabiliyeti yüksek, satış kapatmaya odaklı iletişim. • Çoklu platform esnekliği: Web sitem, mobil uygulama veya sosyal medya üzerinden gelecek talepleri karşılayabilecek yapı. • Akıcı Türkçe (tercihen İngilizce de) iletişim. • Çalışma saatleri: Haftanın 7 günü, en azından 09:00-18:00 (GMT+3) arasında erişilebilirlik; farklı vardiyalar ayarlanabilir. • Raporlama: ...

I’m gearing up for a large community running event and need someone who can actively engage people in person and convert interest into confirmed registrations. The objective is straightforward: grow participation among the general public through energetic, face-to-face conversations at spots with good foot traffic (think parks, shopping centres, local fairs, fitness expos—wherever everyday people gather). You should be comfortable approaching strangers, explaining the benefits of joining the run, answering practical questions (distance options, charity tie-in, start times, etc.), and closing the sale on the spot—tablet, phone, or paper form. Clear, friendly communication and a genuine passion for fitness or community events will go a long way. Deliverables • Dail...

I’m ready to expand my business and need an experienced sales-and-marketing mind to guide the process. My immediate priority is brand awareness, quickly followed by solid lead generation and, once momentum builds, a structured customer-retention program. Here is what I’m looking for: • Brand awareness: Craft and execute a plan that gets my name in front of the right audiences through networking events and well-placed public speaking engagements. I’ll rely on you to identify local or industry-specific events, secure speaking slots where possible, and shape the messaging so it positions the business as a trusted authority. • Lead generation: I’m deliberately steering away from email blasts, social ads, and SEO for now. Instead, I want a strategy centered ...

I’m ready to outsource our French-language customer care and need a reliable partner who can manage both inbound and outbound interactions. On any given day you’ll be answering questions, solving minor technical issues, gathering feedback and making courtesy follow-up calls, all while keeping a friendly, brand-consistent tone. You’ll work across three channels—phone, email and live chat—so experience juggling multiple queues and using a modern cloud-based contact-centre or CRM system will help you hit the ground running. I supply the knowledge-base, scripts and access credentials; you bring the native-level French, clear reporting habits and a commitment to fast first-response times. Deliverables I expect: • Daily call/chat/email logs exported from your...

## Mobile App Store Growth & Monetization Specialist — ORDO I am looking for an experienced freelancer to help launch and grow **ORDO**, a consumer mobile productivity app, across both **Google Play Store and Apple App Store**. Link to app: ### Scope of Work * Create, optimize, and maintain ORDO's **Google Play Store** and **Apple App Store** listings. * Ensure both listings look professional and are optimized for discovery and conversion. * Recommend and implement App Store Optimization (**ASO**) including titles, descriptions, keywords, screenshots, and promotional content. * Configure ORDO's **subscription model**, initially planned as: * Free trial * $0.99/week subscription * Cancel anytime * Ensure subscriptions, renewals, and free trials are correctly ...

Growth Expert for Vinyl Record E-Store E-Commerce Growth Specialist / Agency – Vinyl Record Store (India) Website: We are looking for an experienced E-Commerce Growth Specialist or E-Commerce Agency to manage and grow Vinyl Record Vault, an online vinyl record store serving customers across India. This is intended to be an ongoing monthly engagement, with the primary objective of increasing online sales and building a scalable e-commerce growth strategy. What We're Looking For We need someone who can take ownership of the e-commerce growth side of the business, including: - Developing and executing an overall e-commerce growth strategy - Increasing online sales and improving monthly revenue - Managing and optimising Meta (Facebook & Instagram) and Google Ads - Improv...

Busco apoyo comercial para aumentar la base de usuarios de mi plataforma SaaS B2B.

 Qué necesito de ti • Generar y calificar leads de pequeñas y medianas empresas, sean negocios únicos o con sucursales. • Trabajar mercados de toda LATAM y España, identificando a los decisores correctos. • Realizar llamadas en frío, presentar la prueba gratuita de 14 días (con tarjeta de crédito) y cerrar la suscripción. • Registrar cada contacto, avance y objeción en el CRM propio que te habilitaré. Estructura de la oferta El producto tiene tres planes (29 USD, 59 USD y 119 USD mensuales). Al día 15 se hace el primer cargo; sobre ese pago recibes: – 70 % de comisión inmediata. &n...

Мне требуется специалист, который возьмёт на себя полное обслуживание клиентов на русском языке. В обязанности будут входить: • ответы на входящие звонки; • оперативная чат-поддержка; • обработка и составление ответов на электронные письма. От вас ожидаю вежливую письменную и устную речь, внимательность к деталям и умение быстро находить решение для каждого запроса. Опыт работы в help-desk-системах и мессенджерах приветствуется. Предложите удобный график и опишите, как будете отслеживать обращения и фиксировать результаты. Рассмотрю долгосрочное сотрудничество при взаимном интересе.

## Email Marketing & Klaviyo Specialist – Jewellery Brand We are looking for an experienced **Email Marketing & Klaviyo Specialist** to manage and grow the email marketing strategy for our established UK jewellery brand. ### Responsibilities * Create and manage **weekly email marketing campaigns** using Klaviyo * Design professional, luxury-style email layouts in **Figma** * Build responsive Klaviyo email templates based on approved Figma designs * Plan engaging campaigns around: * New jewellery arrivals * Promotions and seasonal campaigns * Gold and diamond jewellery * Educational/content emails * Customer retention and repeat purchases * Improve Klaviyo **flows and automations**, including Welcome, Abandoned Cart, Browse Abandonment and Post-Purchase * Manage ...

PLG Onboarding & Activation About Affily Affily Network is a modern content collaboration platform built for creative teams, agencies, and professional content creators. We help users collect, review, approve, organize, and deliver creative assets in one place — replacing the fragmented stack of WeTransfer, Google Drive, Dropbox, Slack, email, and Frame.io. Everything in the product maps to one framework: Collect → Review → Deliver. Who we serve: Primary: Founder-led creative, content, UGC, influencer, and video production agencies (roughly 3–20 people). Secondary: Individual professional content creators — UGC creators, influencers, photographers, videographers, freelance editors — working directly with brands. We're inspired by Stripe, Not...

I’m ramping up sales for a corporate catering service and need focused, results-driven support. The mission is simple: increase sales locally by filling my calendar with qualified appointments at medium-to-large companies. Here’s what the assignment looks like: • B2B lead generation – find and verify decision-makers at companies in our area that regularly host meetings or events. • Cold calling – speak directly with event planners, office managers, and HR departments to introduce our menu options and value proposition. • Appointment setting – discovery calls, secure interest and appointments. Enter every booking into my calendar with clear notes. To keep us aligned, I’ll provide a local company wish-list, brand guidelines, and talki...

I run a growing storefront on the Whatnot marketplace and need an experienced customer-service specialist who can jump in right away. Your day-to-day focus will be answering buyer questions that arrive through our official email channel and the in-app live-chat window. Clear, friendly communication is the top priority here—most issues are simple order-status checks, shipping clarifications, and the occasional return request. If you can keep responses concise, upbeat, and fully aligned with platform policies, you’ll fit right in. Because I’d like to hand over the inbox and chat queue as soon as possible, I’m looking for someone who is available to start immediately and can demonstrate prior success handling comparable e-commerce or marketplace support. Familiar...

I run a service-based business and want to make the entire customer journey feel smoother and more welcoming. My top priority is upgrading our customer service so that every interaction—whether by phone, chat, email, or in-person—leaves clients delighted and eager to return. Here’s what I need: • Assess our current service flow, support scripts, and response times. • Pinpoint pain points and quick wins that will noticeably boost customer satisfaction. • Craft updated customer-service guidelines, tone-of-voice examples, and a simple escalation map. • Provide practical training materials or a short workshop outline my team can follow to maintain the new standard. • Recommend any low-cost tools or process tweaks that can automate repetitive ...

Dafabet’s player base writes in every day with questions, technical hiccups, and the occasional urgent issue. I need a seasoned Customer Service Specialist who can step in and handle all of that smoothly—in fluent, confident English—across email, live chat, and phone. Your day-to-day focus will be threefold: answer incoming inquiries clearly, resolve account- or payment-related issues empathetically, and provide basic technical guidance when something in the platform misbehaves. Every interaction should end with the customer feeling heard, helped, and ready to keep playing. You will log each contact in our CRM, tag conversations correctly, and escalate only when a matter truly falls outside first-tier support. Consistent tone, accurate information, and quick turnaround ...

Our support inbox receives a steady flow of customer-service questions that must be answered quickly, accurately, and in a consistently friendly tone. The task is focused purely on email management—specifically replying to incoming messages from customers. Expectations and workflow • Log in to the shared support mailbox (Gmail) twice per business day, Monday-Friday. • Read, understand, and respond to each customer inquiry using our existing reply templates and the knowledge base we will provide. • Flag any complex or urgent issues that fall outside the templates so the core team can step in. • Keep the inbox organized by archiving or labeling handled conversations. Acceptance criteria • All messages older than four business hours are answered....

Saya membutuhkan bantuan untuk membalas chat WhatsApp dari calon pembeli pakaian di toko online saya. Fokus utama pekerjaan ini adalah menjawab pertanyaan seputar produk, terutama terkait ukuran dan ketersediaan stok. Lingkup tugas: • Membuka dan memonitor akun WhatsApp Business saya setiap hari kerja. • Merespons pertanyaan dengan bahasa yang ramah, jelas, dan informatif dalam waktu singkat. • Mengonfirmasi ukuran yang tersedia, warna, dan jumlah stok berdasarkan data yang saya sediakan. • Mencatat pertanyaan umum yang sering muncul agar saya dapat memperbarui deskripsi produk di marketplace. Saya akan memberikan panduan ukuran, daftar inventaris harian, serta template balasan dasar; kamu hanya perlu menyesuaikan jawabannya sesuai konteks pembeli. Keahlian k...

Clothing Brand Growth & Digital Marketing We are looking for an experienced digital marketing agency to manage and grow our clothing brand’s online presence and increase overall sales. The project will include complete social media management, performance marketing, content creation, and e-commerce growth strategy. Key Requirements - Develop and execute a strong digital marketing strategy focused on sales and brand growth. - Plan, manage, and optimize Meta Ads and other relevant paid advertising campaigns. - Handle complete Instagram and social media management, including posts, stories, reels, and campaigns. - Conduct regular professional photoshoots and video/reel shoots for our products and brand. - Create engaging and trend-based content that is suitable for our target au...

Our company has amassed a rich set of customer data from CRM, support tickets, and usage logs, and I need a full prescriptive analysis that pinpoints actions we can take to boost retention. The work goes beyond describing what has happened; I need to understand why customers leave, simulate what-if scenarios, and receive clear, prioritized recommendations I can implement right away. You will have direct access to anonymized customer records, churn labels, engagement metrics, and marketing touchpoints. I expect you to apply statistical modeling or machine-learning techniques of your choice, validate findings rigorously, and convert them into concrete retention strategies—loyalty offers, upsell timing, personalized messaging, or workflow changes—complete with expected impact. D...

Our company has amassed a rich set of customer data from CRM, support tickets, and usage logs, and I need a full prescriptive analysis that pinpoints actions we can take to boost retention. The work goes beyond describing what has happened; I need to understand why customers leave, simulate what-if scenarios, and receive clear, prioritized recommendations I can implement right away. You will have direct access to anonymized customer records, churn labels, engagement metrics, and marketing touchpoints. I expect you to apply statistical modeling or machine-learning techniques of your choice, validate findings rigorously, and convert them into concrete retention strategies—loyalty offers, upsell timing, personalized messaging, or workflow changes—complete with expected impact. D...