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Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.

 

Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.

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    4 搜到的工作,价格货币为 HKD

    Service company with assets located in client locations. Need consultation on how to track assets and use help desk ticketing software. Need to have reports of tickets by assets and/or by locations as well as time sheets for technicians. Currently using AutoTask as a solution but not using it to its full potential. Want to further implement it or could consider switching.

    $212 / hr (Avg Bid)
    $212 / hr 平均报价
    2 个竞标

    We are a team of two needing a VA to handle our incoming Live Chat tickets, Scheduling client follow ups and planning our work days. You will be assigned a list of tasks that need to be done and it will be your job to plan our day around it. Example : Website features need to be built, You would have done some chats and figured out which clients need to be called back and it will be your job to ...

    $32 / hr (Avg Bid)
    $32 / hr 平均报价
    29 个竞标

    (note: if you need google to translate the text that follows, DO NOT EVEN APPLY PLEASE. NATIVE SPANISH SPEAKERS ONLY) Usted es hablante nativo del español. Además, tiene EXCELENTE redacción y ortografía. Tiene disponibilidad de al menos 4 horas al día. Tiene conexión ESTABLE de internet (cable, fibra óptica o algo por el estilo) Usted tiene pasi&...

    $16 - $63 / hr
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    $16 - $63 / hr
    150 个竞标
    Working on the Help Desk 13 小时 left
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    I'm looking to hire two Help Desk Analyst to work remote. Company: Social Media Texting Company Job Duties: Logging into accounts and copy and paste messages, answering questions, doing research and setting up accounts Pay: Salary get paid on the 1st & 15th which equals $200 on the 1st and $200 on the 15th ($400 Monthly) ($2.50 hourly)

    $24 / hr (Avg Bid)
    $24 / hr 平均报价
    52 个竞标