Zendesk Jobs

Preciso que você assuma o canal de chat de voz da empresa oferecendo suporte ao cliente com foco exclusivo em resolução de problemas no setor de Serviço ao Cliente. O que espero do trabalho • Atender, por voz, solicitações que chegam pelo widget ou discador que já utilizamos (Zendesk Talk, Twilio ou similar). • Ouvir ativamente, identificar a causa raiz do problema e guiar o usuário passo a passo até a solução. • Registrar cada atendimento no nosso CRM, incluindo resumo, status e próximo passo. • Escalar casos complexos ao time interno, acompanhando até o fechamento. • Manter tom cordial, linguagem simples e métricas de qualidade (tempo médio de aten...

I manage a small but steadily growing online business and need an extra set of hands for day-to-day customer support. The work is strictly part-time—roughly 10-15 hours each week—and focuses on answering customer questions, tracking issues in our help-desk software, and keeping our response time under 24 hours. What you’ll handle • Respond to enquiries through email and live chat • Record each interaction in the ticketing system (Zendesk or similar) • Flag anything technical that requires my direct input • Send me a concise weekly summary report of common issues and resolutions Everything should be running smoothly within a month from kick-off, so availability during that initial ramp-up period is important. If time allows, a few light admi...

We are preparing to launch a funded trading platform and are looking for someone with real experience in customer support, client success, or community operations in trading, brokerage, prop firm, or fintech environments. This role is NOT for a generic chatbot builder or standard VA. We need someone who understands how to support users in a trading-related product where issues can involve account rules, failed evaluations, payouts, refunds, complaints, and escalations. You should be comfortable helping us design and improve a support operation that combines: - Help desk workflows - Human escalation processes - Knowledge base / SOP creation - Community handling - Support quality control WHAT YOU'LL HELP WITH: - Build support workflows for common client issues - Create SOPs, macros, ...

I need an experienced, customer-focused professional to take full ownership of our phone support line and help us boost customer loyalty. Starting as soon as possible, you will be the first voice our customers hear, so every call should feel friendly, clear, and solution-oriented. Key expectations • Answer inbound calls promptly, listen actively, and resolve issues on the first contact whenever possible. • Handle complaints calmly, turning potential negatives into positive experiences that strengthen loyalty. • Document each interaction in our CRM, maintaining accurate, detailed case notes for future reference. • Track and report daily KPIs—first-call resolution rate, customer satisfaction score, and repeat-call percentage—so we can measure progress t...

I need an experienced, customer-focused professional to take full ownership of our phone support line and help us boost customer loyalty. Starting as soon as possible, you will be the first voice our customers hear, so every call should feel friendly, clear, and solution-oriented. Key expectations • Answer inbound calls promptly, listen actively, and resolve issues on the first contact whenever possible. • Handle complaints calmly, turning potential negatives into positive experiences that strengthen loyalty. • Document each interaction in our CRM, maintaining accurate, detailed case notes for future reference. • Track and report daily KPIs—first-call resolution rate, customer satisfaction score, and repeat-call percentage—so we can measure progress t...

I need an experienced, customer-focused professional to take full ownership of our phone support line and help us boost customer loyalty. Starting as soon as possible, you will be the first voice our customers hear, so every call should feel friendly, clear, and solution-oriented. Key expectations • Answer inbound calls promptly, listen actively, and resolve issues on the first contact whenever possible. • Handle complaints calmly, turning potential negatives into positive experiences that strengthen loyalty. • Document each interaction in our CRM, maintaining accurate, detailed case notes for future reference. • Track and report daily KPIs—first-call resolution rate, customer satisfaction score, and repeat-call percentage—so we can measure progress t...

My business receives a steady flow of customer-service emails, and I need a detail-oriented person to own every complaint that lands in the inbox. You will log in to our shared help desk (Gmail + Help Scout) each weekday, spot messages that express dissatisfaction, and respond with a calm, solution-focused tone that protects our brand reputation. I work best with people who follow instructions precisely, stay organized, and keep a positive attitude even when a customer is upset—qualities that matter more to me than sheer speed. Turn-around time for each complaint response is 24 hours or less; if an issue requires escalation, note it clearly and tag me so I can step in. Deliverables I expect • Inbox cleared of unresolved complaints at the end of each shift • A short log ...

I need someone who can remain online from home throughout the working day, greeting visitors on our website and answering their questions in real time through live chat. Almost all inquiries you will see are straightforward: order status checks, product details, basic account questions—nothing highly technical—but they must be handled quickly, courteously, and documented in our CRM as you go. While live chat is the primary channel, the ability to reply to an occasional general-inquiry email would be helpful, so clear written English is essential. If requests move beyond general information, you’ll simply flag them for our in-house team; no phone work is required. Deliverables • Continuous live-chat coverage during the agreed shift • Accurate, well-tagged c...

Busco a alguien que se encargue de mi servicio al cliente general y mantenga una comunicación impecable con cada usuario. Tu misión: • Responder consultas generales de manera clara, cordial y profesional. • Seguir las guías de estilo y plantillas que compartiré, asegurando coherencia en cada respuesta. • Mantener tiempos de respuesta rápidos; registrar dudas frecuentes y escalar los casos que requieran atención especial. Recibirás acceso a la bandeja de entrada, historial de conversaciones y un FAQ actualizado para que puedas resolver la mayoría de las preguntas sin demoras. Valoro la proactividad: si detectas mejoras en el flujo, quiero escucharlas. Entrega diaria esperada: 1. Conversaciones atendidas y re...