DELIVERING EFFECTIVE TRAINING

It should be presented in an essay format with appropriate headings/sub-headings including an Introduction and a Conclusion. Read the following case study carefully: CASE STUDY DELIVERING EFFECTIVE TRAINING Simon Heng, Training Manager, looked at his watch and said, “It is 5 pm and I would like to close this workshop. I will see you again next week.” As the participants left the room, someone asked if Simon wanted to join them for a drink but Simon turned them down, saying that he needed to pack and finish off some work. Watching this was Serene Teo, the new HR Manager, who is Simon’s boss. Serene was obviously not happy about the way the training was conducted – she has seen trainers like Simon putting up a show with plenty of jokes during training and accomplishing nothing. Participants loved this as a form of entertainment and therefore seldom took the training seriously. Serene then spoke to Simon, “Hi, Simon, I would like to have a word with you.” “Sure, what would you like to talk about,” replied Simon as they both walked out of the training room. “I would like to talk about the next course. I need to know how you are going to deliver the next one since management wants us to prove that training will help improve performance. What I have seen so far does not appear to be delivering on this expectation,” said Serene. “Well, I personally believe that I am doing a good job. The participants love me and the training evaluations are always very positive. Some participants even say they enjoy coming to my course very much. I believe I am doing a great job here,” Simon replied almost proudly. “The end of course evaluations say nothing of how effective your course is. We need to show top management that your course has an impact on people’s performance,” replied Serene. “We have to start doing this or we lose our jobs.” Discuss the case, with specific attention to the following issues:  Measures to be used to evaluate Simon’s training  Management’s expectation from a training program  How to measure Simon’s effectiveness as a trainer  Word limit: 1500 – 2000 (+/- 10%) words presented in essay format with clear headings/sub headings as desired, including an Introduction and a Conclusion.  Essay should be type written according to the following format: o Arial font type with 11 font size with 1.5 spacing o Pages should be numbered and printed only on ONE side o Text should be aligned to both left and right in JUSTIFY mode o References and Appendices should be presented on separate pages  Critical analysis of the situation with incisive discussion, giving an indication of complete comprehension of concepts/theories/models  The quality of your evaluation, decisions, recommendations and arguments presented  Technically accurate description of theories, concepts and models in relation to the case in question  Appropriate application of theory and practice with 5 – 8 relevant references, using the Harvard Reference System  Clear structure with ideas and arguments developed in a logical and coherent fashion  Assertions substantiated by evidence from the literature and where possible, supported by organisational examples  Grammar, syntax and spelling appropriate to academic standards  Overall professional presentation Need it completed by 3 JANUARY 2016