To whom it may concern,
I am very interested in the position.
I have many years of customer support and personal assistance experience and follow high quality standards of US customer service. I am passionate about and pride myself on having the best customer service attitude.
My skills include managing customer issues / complaints, inquiries, personal assistance, tickets, orders, live chats, phone calls, CRM work, translations, research, marketing and sales experience, real estate and travel assistance, and other administrative tasks.
My strengths are great communication, reliability, patience, respect with and for customers, great attitude handling inquiries, team player, great listener, multi tasking, and much more.
I am fluent in English and German, and born and raised in Germany. I also speak French and Spanish. I have lived and worked in New York City for more than 12 years, including work experience in website related areas such as marketing, promotion, and customer service.
I am a very reliable and focused freelancer. My last big assignment lasted 15 months, where I worked as a customer support supervisor for a German-speaking customer service team. I also most recently was the multilingual support agent for a major cruise line search engine.
My time is flexible and my communication is very reliable regarding assignments.
I am looking forward hearing back from you.
Best regards,
Tom Richmond
Skype ID: amberstom