Casual Customer Support Online Web Service.

已取消 已发布的 Mar 23, 2014 货到付款
已取消 货到付款

Required is a person to provide customer support for an online web service.

This role would ideally suit a person who is already doing existing online activities at home or in an office and would therefore be able to responsively answer support enquiries on a casual basis.

The role requires a person who already does, or would enjoy helping customers with product enquiries. Communication is mainly online and email, but also by phone.

While the online product to be supported is not complex, it does require a person who is competent using online services and enjoys the challenge of exploring capabilities and features of such products.

In addition to be able to demonstrate a competency for using the product, online training will be provided. Access to an extensive FAQ resource is also available to assist with responding to customer inquiries.

The role requires excellent English written and verbal communication skills. No technical skills are required, however required is good analytical thinking skills to be able to understand a customer problem in order to provide answers and solutions.

The role will include managing inquiries using an online help desk ticket system. While the majority of inquiries are online, a voip phone may also be provide for phone inquiries.

Support requests, which at this stage are generally minimal, can vary from day to day up to several inquiries a day. As such this role would suit a person where they already offer customer service, or have a lifestyle or work role which would allow you could earn a supplementary income.

Based on your circumstances and experience, there is also scope to earn a trailing income from either sales opportunities that occur through customer support or from sales you pro actively initiate.

Interested persons must either have proven customer service experience or be able to demonstrate logical thinking skills, good English communication skills, and be able to provide excellent character references on request.

Desired Skills

Customer Service, Email Handling, Telephone Handling, Good written and verbal English skills, competent with online services.

客户支持 English (UK) Translator 电话支持

项目ID: #5709323

关于项目

14个方案 远程项目 活跃的Apr 2, 2014

有14名威客正在参与此工作的竞标,均价$421/小时

try2t

Dear chrish54, I would like to submit my application as Customer support agent. I have ten years experience in the BPO sector and have worked on numerous inbound and outbound project for the US, UK and AUS market as w 更多

$277 USD 在10天内
(2条评论)
3.5
faithy0826

Hi, The post is very interesting! I have the skills, the experience and the motivation to take the role. I have 10 years of customer service experience, excellent English skills, and able to multitask. Allow me to t 更多

$277 USD 在10天内
(1条评论)
2.8
papioboi

My bid is to complete the task in a month. Hopefully you accept a part-timer for your project. Hope to receive your response soon.

$250 USD 在30天内
(0条评论)
0.0
stezi86s

Hello, I am fluent in English, Serbian, Croatian and Hungarian. I speak little of German. Currently I am learning French as I like learning new languages. I have written many articles, blog posts, done data ent 更多

$350 USD 在30天内
(0条评论)
0.0
jaymadison

Dear Client, Hope all is well. My name is Jay Mendoza from Condor Solutions Ltd, a 100% Canadian owned call centre and back office company based in Manila, Philippines. Briefly, Our Manila call centre facility has 更多

$750 USD 在20天内
(0条评论)
0.0
elavarasanb

Handle first level escalations and help customers s with tech issues Train Level 2 engineers, analyze daily & weekly reports of SME, handle 2nd level escalations as Senior Level 2 Engineer. Core member of 2 successf 更多

$388 USD 在10天内
(0条评论)
0.0
tine08

Hi my name is Kris and I am based in the Philippines. I had worked in an outsourcing company since 2008 with an accumulative work for over 5 years. I have had the opportunity to work in both inbound and outbound campai 更多

$555 USD 在20天内
(0条评论)
0.0
abhishekdeoraj

As you would've noticed by my profile that I'm a new to freelancer.com , however, I bring with me extensive experience of working with American clientele as Customer Care Officer for a leading telephone company and as 更多

$666 USD 在20天内
(0条评论)
0.0
saviour89

I can sell milk to a Cow. I am quiet chatty and warm with people. Which is why I decided to look for online / telephone customer support jobs. I am currently working as customer service specialist for Caspian UK 更多

$722 USD 在7天内
(0条评论)
0.0
amberjackson

Hello, I would love to be your online customer support for your service. I have over 10 years of customer service experience. Also I am online most of the day so this is not a problem. I use a variety of online s 更多

$416 USD 在10天内
(0条评论)
0.0
FreeLanzerr

Hi. Please give me the chance to prove my worth and let me help you with your project. I have an extensive experience dealing with customers and providing excellent service. Please feel free to look at my resume for 更多

$277 USD 在10天内
(0条评论)
0.0