AUTODIALER ASTRISK

Autodialer, which would use VOIP SIP to make automated calls to numbers, specified in a (CSV) File uploaded on a per campaign basis. Features: Campaign management. Registration of Agents per Campain. Support of VOIP phones for Agents Support using a SIP Trunk to dial a landline for an Agent Must be able to dial multiple calls at once time. Must support 1 – 120 outbound calls and maintain a dialing ration. Scheduler: has to be have functionality to manage calling hours and days. Calling hours customizable for every single day of the week. Redials: configuration for redials in case of no-answer, busy, incomplete playing of recording. Number of redials, minimum time between redials. Voice message: formats for uploading voice message: .wav, .mp3. – Autodial list uploading: must support .csv or tab delimited file upload. Column names on first file row. Required columns for all projects: "Number", "Name", "Address" “Notes” There should be a web screen for Notes once each caller is transferred to each agent. Reporting: report file should be generated in CSV or XML and must include this information: "Number", "Name", "Address", "Status" [status types: "complete", "incomplete", "busy", "no answer"], "Dial time", "Call duration". Each successful/unsuccessful dial or dial attempt should be logged in reporting file. Support VoIP codecs: g711, g729 Be able to track DTMF response and reporting. (Basic Polling campaign) Ability to Link multiple voice message and multiple DTMF Calls.