Hello
i can help you to write the tutorial to configure that integration. i have many year of esperience with the web server and i have a BMC Redemy ITSM available for this work.
For try this integration i would the file wsdl generated with your web service (which contains the description of the fields available and their type and the address in which i can find your web service) and if there are some constraints (login credentials, constraints of data eg . length strings).
With this information i can help you to write a step by step tutorial for implement and configuration of this integration.
if you need more information or if you want, contact me.
Thank you and regards,
Giulio Moretti