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Customer Success Manager

$2-8 USD / hour

已关闭
已发布超过 7 年前

$2-8 USD / hour

Looking for a experienced customer success manager ! Engage proactively with customers using the engagement model (based on customer segment) laid out Understand and document customer’s business flow (for large customers) and deep understanding of use-cases Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and Own two key metrics (Increase Product-Adoption & Customer Retention)
项目 ID: 12623576

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活跃7 年前

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Hello! We are extremely interested in this project and would love to work on this project, please reply back to discuss further. Looking forward to hear from you soon. Thanks!
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SINGAPORE的国旗
Singapore, Singapore
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会员自9月 22, 2015起

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