Looking for a experienced customer success manager !
Engage proactively with customers using the engagement model (based on customer segment) laid out
Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement
programs. Understanding of SaaS metrics and
Own two key metrics (Increase Product-Adoption & Customer Retention)
Hello! We are extremely interested in this project and would love to work on this project, please reply back to discuss further. Looking forward to hear from you soon. Thanks!