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Saya mencari seorang admin yang fokus pada membalas pesan pelanggan melalui aplikasi pesan instan—tepatnya WhatsApp. Tugas utamanya sederhana namun krusial: memastikan setiap chat pelanggan dijawab cepat, ramah, dan akurat. Ruang lingkup pekerjaan: • Memantau inbox WhatsApp secara berkala sepanjang jam kerja yang kita sepakati. • Menjawab pertanyaan, keluhan, dan permintaan informasi dengan nada profesional sesuai panduan brand. • Mencatat poin penting percakapan (nama, kebutuhan, status follow-up) dalam lembar kerja Google Sheet. • Mengeskalasi kasus khusus atau komplain berat kepada saya jika diperlukan. Kriteria keberhasilan: – Tidak ada pesan yang dibiarkan tanpa balasan lebih dari 10 menit pada jam operasional. – Data pelanggan tercatat rapi setiap hari. – Nada percakapan konsisten sesuai template dan SOP yang akan saya berikan. Syarat keahlian: • Pengalaman menggunakan WhatsApp Business fitur label & quick reply. • Kemampuan mengetik cepat dan benar dalam Bahasa Indonesia yang sopan. • Koneksi internet stabil serta perangkat yang siap online sepanjang shift. Bila Anda terbiasa menjadi customer service berbasis chat dan siap bekerja segera, kirimkan ringkasan pengalaman serta jam ketersediaan harian Anda.
Project ID: 40629464
11 proposals
Remote project
Active 7 days ago
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11 freelancers are bidding on average $405 USD for this job

Warm greetings! My name is Arti, and I'm an eCommerce specialist with a deep understanding of customer service, support, and data management. Having managed numerous online channels including Walmart, Amazon, eBay, and Shopify, I bring an extensive experience in responding to customer inquiries professionally and punctually. Over the years, I've honed my skills by ensuring swift response time while fully comprehending clients' concerns and queries -- a skillset that directly resonates with your needs for managing WhatsApp customer messages proficiently! Aside from my chat-based customer service expertise, I am a master at organizing data using spreadsheets like Google Sheets. This will enable seamless tracking of critical user information while adhering to your project's requirement of detailed daily records. Moreover, in line with your KPIs of consistent conversation tone and prompt replies within 10 minutes during office hours, my strong etiquettes in both spoken and written Indonesian language combined with the ability to type swiftly without errors prove to be invaluable. To guarantee smooth operations on your WhatsApp platform, I have maintained reliable internet connectivity and quality devices throughout my career. Lastly, I'm known for seamlessly adapting to new SOPs thanks to my solid training skills. Be confident that your unique guidelines will be strictly implemented in every possible situation.
$500 USD in 7 days
4.1
4.1

I've recently helped a client enhance their customer service experience by effectively managing communication through various instant messaging platforms, leading to increased customer satisfaction. I am ready to assist you in achieving your goal of providing prompt, friendly, and accurate replies to customer inquiries via WhatsApp. I understand that ensuring no message goes unanswered for more than 10 minutes during operational hours is crucial for your success. With extensive experience in customer service and proficiency in using WhatsApp Business features like labels and quick replies, I can provide efficient support that aligns with your brand guidelines. I possess strong typing skills in Bahasa Indonesia and am committed to maintaining a clean, professional, and responsive communication style. I can start immediately and would be happy to discuss the project further. Regards, Shaun Kelly.
$350 USD in 7 days
0.0
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Hello, I understand that you are in need of an admin focused on responding to customer messages through WhatsApp promptly and accurately. My expertise in customer service and social media management makes me well-equipped to handle this task efficiently. I will ensure that every customer chat is responded to quickly, professionally, and in line with your brand guidelines. I will monitor the WhatsApp inbox regularly during our agreed-upon working hours, respond to inquiries and complaints with a professional tone, and keep track of important conversation points in a Google Sheet. In cases of special issues or heavy complaints, I will escalate them to you as needed. To meet the success criteria of responding to messages within 10 minutes during operational hours, maintaining organized customer data daily, and ensuring consistent conversation tone as per provided templates and SOPs, I will apply my experience with WhatsApp Business features and fast, accurate typing skills in Bahasa Indonesia. If you are looking for a chat-based customer service professional who is ready to start immediately, please let me know your availability. Best regards, Saddam
$500 USD in 7 days
0.0
0.0

We've recently helped a business enhance their customer service experience through efficient communication channels. I can help you achieve seamless interactions with your customers via WhatsApp, ensuring every inquiry is addressed promptly and professionally. Understanding your need for a clean and professional approach, I will monitor the inbox consistently, respond within 10 minutes, and accurately record key conversation points in Google Sheets. I have extensive experience with WhatsApp Business, including features like labels and quick replies. Although we are still building our portfolio on freelancer.com, we have numerous 5-star reviews on similar projects on other platforms. It would be our privilege to assist you with this project. Giving us a chance is a choice you will not regret. Let's get this project done for you, the worst that can happen is you walk away with a free consultation. Regards, Henco Burger.
$400 USD in 7 days
0.0
0.0

Hi, I hope you're doing well. I understand you're looking for a reliable WhatsApp customer support admin who can manage customer conversations efficiently, provide quick and professional responses, and keep accurate records of inquiries and follow-ups. The goal is to maintain a consistent customer experience while ensuring no important messages are missed. I will monitor WhatsApp conversations during agreed working hours, respond to customer questions and requests according to your brand guidelines, organize conversations using labels and templates, and record key customer details in Google Sheets for proper tracking. I will also identify priority issues and escalate complex cases when needed to ensure smooth resolution. My focus is on delivering responsive, organized customer support with clear communication, accurate record management, and reliable daily handling of customer interactions. Best regards, Heorhii
$250 USD in 4 days
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⚡ MOST FREELANCERS WILL TELL YOU WHAT THEY CAN DO. I’LL SHOW YOU WHAT I’VE ALREADY DONE. In a recent project, I managed customer service for a retail brand via WhatsApp, achieving a response time of under 5 minutes for all inquiries. This resulted in a 30% increase in customer satisfaction ratings within three months. I possess over three years of experience in chat-based customer service, specializing in WhatsApp Business. My proficiency with features like labels and quick replies allows me to streamline communication effectively, ensuring no message is left unanswered. I understand that your goal is to provide prompt, friendly, and accurate responses while maintaining organized records. I will implement a structured approach to monitor chats and maintain clear documentation in Google Sheets. Focused execution, proactive communication, and a commitment to long-term success will be my priorities. I am ready to elevate your customer service experience. The difference between an average result and an exceptional one is usually decided before the work even begins. Regards, Leal
$400 USD in 7 days
0.0
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Halo Pak/Bu I understand you need a dedicated admin to monitor WhatsApp inbox, reply within ten minutes, and log every conversation in Google Sheet. I will set up WhatsApp Business labels and quick replies, work the agreed shift, and use a simple sheet template to capture name need status and follow‑up. My background in data entry, customer service and fast typing in Bahasa Indonesia lets me keep responses friendly and accurate while keeping the sheet tidy each day. I can start immediately and stay within your budget. Do you prefer a single daily shift or split hours? Which template do you use for replies? How many concurrent chats do you expect at peak? Terima kasih
$350 USD in 2 days
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Hi, my name is Wonita! ? I'm an experienced customer service professional dedicated to providing exceptional support through WhatsApp. I understand the importance of prompt, friendly, and accurate responses to customer inquiries. I offer: • Expertise in WhatsApp Business, utilizing features like labels and quick replies • Fast and precise typing skills in polite Indonesian • A strong commitment to maintaining communication standards and brand guidelines • Daily tracking of customer interactions in Google Sheets I am ready to monitor the inbox diligently during our agreed hours, ensuring no message goes unanswered for over 10 minutes. My goal is to enhance customer satisfaction while maintaining organized records. If you're looking for a reliable admin who can seamlessly integrate into your team, let's connect! I’d be happy to share my portfolio and discuss my availability. Looking forward to hearing from you... and don’t worry, I only debug code, not people's patience. ?
$550 USD in 7 days
0.0
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We've recently helped a business streamline their customer communication through WhatsApp, ensuring prompt and friendly responses. I can assist you in providing a seamless and professional customer service experience that meets your goals. I understand you need someone to monitor WhatsApp diligently, ensuring no message goes unanswered for more than 10 minutes. Keeping a clean and organized record of customer interactions is essential. We offer expertise in managing chat-based customer service, with experience in WhatsApp Business features. We have 75+ 5-star reviews on similar projects and rank in the top 1% among 75 million users. I look forward to contributing to your team's success. Regards, MORNE.
$250 USD in 7 days
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Pontianak, Indonesia
Member since Aug 6, 2026
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