Responsibilities:
Maintains customer relationship by responding to inquiries; documenting actions.
Prepares for customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers’ accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
Some of the benefits are paid leave, work from home, flexible hours of working
Customer Service Associate Qualifications / Skills:
Informing others
Data entry skills
Organization
Analyzing information
Verbal communication
Reporting skills
Managing processes
Customer focus
General consulting skills
Multi-tasking
Minimum 2 years experience in similar position
Hi there,
I have read your project description and i'm confident i can do this project for you perfectly.I still have a few questions. please leave a message on my chat so we can discuss the budget and deadline of the project.
Thanks.
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