Zendesk Expert Customer Service Representative (1 more) for Dropshipping E-commerce Store -2

进行中 已发布的 4 年前 货到付款
进行中

We are looking for an expert customer service representative with experience working in E-Commerce with China dropshipping system. We currently have one member on our customer service team and we are looking to add a new member.

You will be trained by our current customer service representative. When you apply, include the word blue and tell us about your previous customer service experience.

Requirements:

- Experience using ZenDesk

- Experience doing customer service for Dropshipping & E-Commerce stores

Responsibilities:

- Respond to customer requests on ZenDesk in perfect English

- Issue refunds according to our refund policy

- Re-send products to customers when needed

- Respond to all customer inquiries quickly and accurately (within 2 business days, preferably 1)

- Communicate on (Removed by Freelancer.com Admin) daily with our support team - Display a high level of professionalism at all times

- Create Zendesk marcos for future possible scenarios to speed up the workflow

客户服务 客户支持 虚拟助手 Zendesk

项目ID: #20802641

关于项目

16个方案 远程项目 活跃的4 年前

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orangequiestas

Dear Ma’am/Sir, Blue My long-term experience in the customer service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have experience as a Technical Support Represe 更多

$5 USD / 小时
(0条评论)
0.0

有16名威客正在参与此工作的竞标,均价$6/小时

jkaranm

Hi, I’m Janis and I’ve been here in freelancer since 2014 together with my team. I’m one of the preferred freelancers because of my good standing and good feedback from previous employers. I was asked by the freelancer 更多

$8 USD / 小时
(53条评论)
8.1
okechukwu1

Hello! I would like to be considered for the position of your Customer Service agent. I have gone through your description and can see that you need someone who is familiar with Zendesk, I feel I am that person. I have 更多

$8 USD / 小时
(18条评论)
7.0
furqanahmed55

Hello, I have lot of experience with Dropshipping, E-commerce and Customer Service. I have done customer service for many Amazon stores. I am very good at it. I am free and can start immediately. I look forward to 更多

$8 USD / 小时
(5条评论)
6.2
survivor1971

blue Virtual Assistant, Customer Service, Typing, Call Center I believe I possess the necessary skills and experience you are seeking and would make a valuable addition to your company. I possess more than 5 更多

$5 USD / 小时
(3条评论)
5.1
salesoutsourcin1

I've expert team for customer service, virtual assistant and what ever you want. They worked on different platforms like Zendesk live chat inc com 100 Drift Intercom Many chats Tawk to Zoho and many more I can a 更多

$2 USD / 小时
(0条评论)
0.0
UgochiVictor2019

I am Ugochi Victor-Chike. I am fluent in both spoken and written English. I have 8 year work experience from a Financial Institution but currently a stay home mum. I have also worked as a customer service representativ 更多

$5 USD / 小时
(0条评论)
0.0
julliusborja2019

Hello! Blue I have more than 6 years of experience as an IT support that acts as a point of contact for IT related concerns for both internal and external customers. I enjoy being challenged and engaging with projec 更多

$8 USD / 小时
(0条评论)
0.0
iMubishi

Hi Blue, I have read all your project details and it occurs to me that I might be the best candidate for this project as I have a relevant portfolio. How about we discuss it over a voice chat?

$3 USD / 小时
(0条评论)
0.0
Vananhanna

Hello, I'm Anna and I am very interested to work on your project as a CS Freshdesk Expert. I have been working for almost 2 years with a dropshipping company. I hold more than 3 years of experience in Customer Service. 更多

$5 USD / 小时
(0条评论)
0.0
ivahatra

Blue Hi There, I am interested in your offer and I would like to apply for it. From my previous experiences, I have assisted customer on a daily basis via chat on a platform, email, or even phone call. From that, 更多

$5 USD / 小时
(0条评论)
0.0
uktradeon24

Hi there, I have 7+ years of experience working for an Amazon-based company. I have been doing customer service, managing feedback, product searching, and listing, dealing with A-Z and Chargeback claims, managing inve 更多

$5 USD / 小时
(0条评论)
0.0