We have currently 400 tickets which need answering and people waiting in live queue for help.
All the questions being asked are answerable by searching our knowledge base and are able to be answered easily, anything that requires more troubleshooting can be brought to myself.
The questions generall consist of someting like the below
"Why Is this feature not working"
"I can't login"
"I can't add an account"
"I get this error message"
and for all of these you should have a relevant article you can find an answer for them.
The tool is an Instagram Engagement bot so any social media or Instagram knowledge is good but not necessary, we value the right person who can put in an effort to get these tickets cleared.
Please ask any questions, Estimate is about 100 tickets 1-2 hour job, 400 tickets ETA for time is 6 to 8 Hours.