Call Center Agents duties and responsibilities
Our Call Center Agents complete customer service tasks for Fortune 500 companies (The Client), which we provide superior services, to ensure their customers have the information and assistance they need to have the best customer experience. In addition, our agents maintain The Client's positive reputation and help increase their customer satisfaction rating through seamless and positive customer engagement. They often have the following responsibilities:
Take customer calls and provide accurate and satisfactory answers to their inquiries and concerns
De-escalate situations involving dissatisfied customers while offering patient assistance and support
Guide callers through troubleshooting, navigating the company site, or using The Client's product or service
Offering product/service recommendations to generate additional sales, increase revenue, and generate repeat customers for The Client
Review customer accounts, providing updates and information about billing, shipping, warranties and other account items etc.
Collaborate with other call center professionals to improve customer service and solve all customer issues in a timely manner.
On-going training on The Client's policies, services, and products to stay inform and provide excellent service to our fortune 500 companies to maintain New Beginning Professionals LLC (NBP) relationship on the support company platform, which will provide more opportunities for you to grow and earn more income.
What does a Virtual Call Center Agent do?
A Virtual Call Center Agent handles customer calls by answering questions, finding solutions to issues, addressing concerns or complaints and providing important information. They work in the comfort of their own home and are provided with a secure connection to one or more of our Fortune 500 Companies' network to ensure every customer is satisfied with their experience with the company and its products or services. Depending on the industry or specific role, some Call Center Representatives may make outbound calls to provide sales support to customers or follow up on inquiries while others may provide troubleshoot and technical support assistance over the phone.
Virtual Call Center Agent skills and qualifications
Call Center Representatives use a variety of soft skills and industry and company knowledge to provide the most comprehensive support they can. These skills and qualifications can include:
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems
In-depth knowledge of a company's products and/or services
Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
Ability to speak multiple languages, especially those common among callers is a plus
Virtual Call Center Agent salary expectations
Virtual Call Center Agents make on average $10 to $20.00 per hour and creates his or her own schedule (Full-time or Part-time basis). Pay rate will vary by the client you service.
Virtual Call Center Agent education and training requirements
Many candidates have at least a high school diploma or GEE or higher
P. S - I am also a published author, purchase my ebook below and I’ll hire you on the spotJust let me know if you apply via message:
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Purchased your ebook
I've worked as a customer service expert for over 6 years and hold a total of 13 years of experience. I've experience in many roles in which some of them are:
Customer service
Manager
Trainer
Working partner
Logistics partner
Lead Generation expert
Virtual assistant
Academic article writer
I've worked with reputed companies such as Microsoft & AT&T, Lawn Love and more and under prestigious CEOs who have had some up-beat start ups in that time. I also have an excellent computer set up in which some of the highlights are
1. Two broadband connections
2. Two 4g backup connections.
3. Ergonomic office setup with mechanical keyboard and a ergonomic laptop stand set up
4. 24 hours power back up
I'm reliable, hard working and one of the best you would find.
Are you a busy entrepreneur or executive with administrative or others Tasks and haven’t enough time? so, you are on the right place!
I am Professionally Trained in Customer Service, Administration, management etc. I will be glad to assist you any time these services 24/7
A few things about my virtual assistant service:
• Customer services
• Microsoft Office
• Data entry
• Retype Scanned Files
• Arranging data in Excel sheet
• Copy & paste
• Handle Emails
• Shopify/Etsy/eBay assistance
• Blog management
• Web research
• Record keeping
Or any other VA related task.
Looking forward to working with you!
- Anusha S.
Hi, my name is Rania. I was born and raised in the UAE, I am a bilingual student double majoring in Accounting and Business Information Systems with a CGPA of 3.98/4 and an IELTS score of 8, i am fluent in both English and Arabic. Arabic is my first language and ill be glad to help. i have done many researches in the past and they all turned out perfect. I have successfully translated documents for universities in Jordan, Saudi Arabia and Kuwait. I have worked in customer service for a company in Jordan (taking orders, problem solving, communication) I have also prepared multiple ppt presentations when i worked as a research assistant in the university of sharjah, i can send you samples to check them out along with other work.
Hello there!
I am well rounded in the administrative department and readily available to work.
Fully versed in fluent English Language, Microsoft office, fabulous customer service and a flexible schedule.
I am available 24/7 and will always go the extra mile to get the job done with my accuracy and well mannered behavior.
Why me?
Creative
Bubbly
Efficient
Accurate
Extra fast delivery
Quality assured
Time-saving
Low rates
Complete data security
Deliver on time
Please send me a message so we can further discuss your details
you ebook is not for android
Hi Client,
I have more than 8 years of experience in International business outsourcing with hands on expertise in various operations. The above mentioned role is my forte as it has been one of my major practice.
I assure quality deliverables and would want to help you carrying out the project successfully. Looking forward to talk to you more about our project in detail.
Thank you
facilidade de comunicação com clientes e grande vontade de aprender novos metodos de venda da empresa e estrategias que posam ta obtendo lucro a empresa
I have been working in this field since last 7 years. I can work properly on time with full of accuracy. Hope you will give me a chance go start it from here to make my future
Good day!
I am Raymart Rocamora. I am 30 years old and have almost 6 years experience in a BPO company handling multiple accounts from Tech to Csr with sales. I also work as IT support to one of the biggest companies in PH which is Robinson Land Corporation.
Hey,
I tried ordering a copy, but I believe only Apple customers are preferred.
My loss!!
My name is Bharath and one of the reasons that I am looking for CSR job would be the experience that I come up with.
I had worked in two different organizations for Customer support role which required telephonic interaction between clients and customers (Voice and email process).
The accounts that I handled were INGREDION, a food processing industry which required IT and customer support and US Bank, which required technical and customer support.
I personally handle customer requests when needed to make sure they get handled on time.
I avoid taking unplanned leaves.
I try my best to resolve the case as an FCR.
I show complete professionalism on call.
Have received multiple client appreciations.
I own a laptop, USB headset and necessary hardware that is required for the project.
Positively contributed to the account specific SLA like CSAT, FCR/FLR, ABR, ASA.
Aimed to have Zero Controllable Business Escalations.
Helped in Achieving account specific quality scores on different modes of contact - Phone, Chat, Email, Web
Following process guidelines and knowledge Base to assign tickets to correct team.
I am looking forward for my interview (if any) for the selection process. This opportunity will definitely be utilized because I always believe there is LEARNING amidst WORKING and the project seems to be interesting.
Regards,
Bharath G
Hello Good day, I am interested in the job. I command impeccable crisp English, I have work experience as a virtual assistant, and experience working as a technical support professional supporting Microsoft O365 customers/users regarding Microsoft exchange online, Azure and outlook issues for 1year and 3months via phone calls, emails or chat. I believe with the skills and knowledge gained in that time I can make an impact and perform well. Please contact me.
Hi I have read your job description and come to know you are more in need of Agile Technical Project Manager. I have Master in Project Management and Have experience of project manager of more than 5 years. I exactly understood what you want and I have strategy to implement it also via Project manager Software. Lets have a quick call to discuss it further. I am sure you it will be beneficial for you.
Creative, curious and empowered are some of the words that suit me the best. Advanced Global Business Management bilingual student with professional experience in Finance teams among multinational company.
My comfort-zone has been altered personally as much as professionally. Still, I have managed to keep my head up high and face all challenges with strength, determination and confidence. The results of these life's ups and downs showed a side of me that I didn't know: I am flexible, adaptable to change and have great communication skills. I enjoy working in groups and delivering desirable results to my team. Moreover, I love giving support to others because that is when I feel the most empowered - and when I feel empowered I perform at my very very best.
Hi,
I am writing to express my interest in the Customer service position with your company. My extensive experience in customer service and my commitment to organizing a smooth flow of operations is a perfect blend of skills and experience that you have advertised in your job listing.
I have five years of experience working as a Customer Service for Doordash, Bell, AT&T and Turo (a car-sharing company), where I gained significant expertise in handling different types of customers. My proficiency in making phone calls and securing appointments, and orders along with my ability to assist management in exceeding quality customer service is a trait that has earned me the Employee of the Month for three consecutive months. I take my work very seriously and understand that customers are very important. I am receptive to feedback is always looking forward to learning and growing.
As a candidate with high esteem and self-motivation, I would like to bring my capabilities to contribute to your growth. I'm looking forward to hearing from you.
Thank you for your time and consideration.
Sincerely,
Mark
Hi,
I have 9 years in total call center experience, 2 of those years in a supervisory position overseeing more than 20 agents at a time. I have extensive experience as a customer service representative, tier 2 support handling escalated issues, and inbound/outbound sales.
I am dedicated to providing the best service possible.
Let's set an interview to discuss this opportunity.
Best Regards,
Myra Johns
