Help with Recruitment

Different Job Oppotunities for Female Candidates Age 18 to 30 Location Hyderabad/Secunderabad Inbound Call Center Job Description General Purpose Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Main Job Tasks and Responsibilities answer calls and respond to emails handle customer inquiries both telephonically and by email research required information using available resources manage and resolve customer complaints provide customers with product and service information enter new customer information into system update existing customer information process orders, forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary document all call information according to standard operating procedures complete call logs produce call reports Education and Experience high school diploma or equivalent proficient in relevant computer applications required language proficiency knowledge of customer service principles and practices knowledge of call center telephony and technology some experience in a call center or customer service environment good data entry and typing skills knowledge of administration and clerical processes Key Competencies verbal and written communication skills listening skills problem analysis and problem solving customer service orientation organizational skills attention to detail judgment adaptability team work stress tolerance resilience Outbound Call Center Job Description General Purpose Interact by phone with outside parties to solicit orders for goods or services, request donations, make appointments, collect information or conduct follow-up. Main Job Tasks and Responsibilities contact businesses or private individuals by phone deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation describe products and services respond to questions identify and overcome objections take the customer through the sales process obtain customer information obtain possible customer leads maintain customer/potential customer data bases follow up on initial contacts complete records of telephonic interactions, orders and accounts Education and Experience high school diploma or equivalent proficient in relevant computer applications and call center systems good typing skills knowledge of sales principles and methods proven track record in sales required language skills Key Competencies communication skills persuasiveness problem solving adaptability tenacious negotiation skills stress tolerance high energy level