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Hiring a Virtual Assistant to help scale a "Home Cleaning Service Business"

Greetings!

I am being hired on as a project manager to help scale a Home Cleaning and minor property maintenance company. I'm looking for someone with strong organizational skills that can help automate some of the processes that go on behind the scenes.

Duties include:

• Checking messages and sending emails to customers, answering questions

• Responding to and solving support tickets in ZenDesk

• Solving customer problems such as scheduling changes

• Internet research to aid in business decisions

• Information processing and data entry

• Document drafting

• Various tasks with a wide range of internet technologies and services

• Moderating comments on Facebook posts, hiding complaints, deleting slander

Qualities needed to be successful:

• Excellent English comprehension and writing ability

• Courteous and compassionate customer service (Written Communication Only)

• Problem solving ability

• Business Analysis Knowledge

• Spreadsheets/ Data processing

• Knowledge of Systems and Automation

• Basic Social Media Management

• Project Management Software

• CRM Software Understanding

• Building Basic Databases

Qualities not needed but would be an asset:

• Can write custom functions in google sheets

• Knowledge of computer coding languages:

• Zendesk experience

• Asana Project Management Software

Right now I can offer between 5 and 10 hours a week, ideally I am looking for someone that would like to grow with the company and become a part or full time employee down the line.

Please enter a list of your top 10 skills as well as a short description of how you can help me run my business.

Look forward to reading your creative replies!

技能: 商业分析, 客户支持, 数据输入, Excel, 虚拟助手

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( 0个评论 ) Canmore, Canada

项目ID: #16938118

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