Skills
Collaborative, Presentation and Influencing strong analytical skills and Result oriented
Decision making during critical times and making sure positive impact to customers
Meeting Client deliverables (TAT, Quality, Process Improvement, Client satisfaction)
Well versed with Windows 10 & MS Office applications
Adaptability, Flexibility and Ability to maintain effectiveness with diverse groups of people
Well organized, Proactive, Self-motivated and Fast learner and attentive to detail
Work History
I. Business Process Lead, 02/2011 to 11/2017
TATA CONSULTANCY SERVICES LTD. – Vadodara, Gujarat
II. Sr. Medical Billing Officer, 11/2006 to 12/2010
HEALTHCARE INFORMATICS PVT. LTD. – Vadodara, Gujarat
Education
1) Post Graduate Diploma in Business Management: General (64%), 2005
ICFAI University - Vadodara, Gujarat, India
2) Bachelor of Computer Application: Application (74%), 2002
Dharmsinh Desai University - Nadiad, Gujarat, India
Projects done:
Re-run reduction project covers under Lena Six Sigma approach for Australia databases which re-process twice / thrice before delivering them. This was appreciated with BPS Champions League Award for outstanding contribution in the process.
Cycle time reduction project for New Zealand database delivery (From D+7 to D+5). This is team work project of 15 members (Onsite + Offsite) and I was handing it as a module leader to maintain the quality of databases.
Additional Details:
• Languages: English, Hindi, Gujarati