Find Jobs
Hire Freelancers

Call Analysis

$2-8 USD / hour

已关闭
已发布超过 5 年前

$2-8 USD / hour

The accompanying files contain a list of agents, contact records, and case records. Please answer the following questions and provide a report of your findings. 1. How do handle times and call volumes of the call types compare to each other? 2. How do the handle times of saves compare to those of cancels? 3. Which agents are the top ten highest performers based on average handle time and save rate?
项目 ID: 17990090

关于此项目

12提案
远程项目
活跃5 年前

想赚点钱吗?

在Freelancer上竞价的好处

设定您的预算和时间范围
为您的工作获得报酬
简要概述您的提案
免费注册和竞标工作
12威客以平均价$7 USD/小时来参与此工作竞价
用户头像
This is Vibrant Webtech and I was glad to see that you're looking for help for project Call Analysis. I've delivered more than 400 + projects in the last 5 years and this makes me very confident with your task.I'd like to have more details before proceeding. This way I'll have the chance to elaborate m bid accordingly. I never ask for payments in front. I will only ask you to release the agreed milestones once the task for each one of them is met and you're happy with it. Feel free to visit my personal page on this platform and get an idea of how satisfied my clients are from my work. Don't hesitate to contact me. I'm looking forward to hearing from you soon.I have more than 5 year of experience in Excel. Please ping me for more discussion.
$15 USD 在40天之内
4.9 (359条评论)
8.0
8.0
用户头像
Hi There, I can do this task perfectly for you at $24 total cost. I'm an expert in advanced excel skills and have done lots of similar tasks. Please refer my profile to see my reliability, and if you are fine with all, lets do this task. Thank u Priyal
$8 USD 在3天之内
5.0 (188条评论)
6.8
6.8
用户头像
Greetings for the day!! We have experience working on this subject. We ensure 100% QUALITY with ON-TIME Deliveries. Please allow us to take this opportunity. Thanks & Regards, Team@The24CarrotsInc VBA/EXCEL 100% Satisfaction Of Deliverable
$12 USD 在40天之内
4.9 (56条评论)
5.8
5.8
用户头像
Dear Valued Employer, I can add value to your project, by suggesting new ideas. I am fast and reliable. For further understanding why I am the right firm for your project, kindly check my profile, reviews, rating and portfolio. With over 10 years of cross-functional experience, and helping clients world wide with diversify team, I provide genuine and innovative solutions as per your circumstances and requirements. I am MBA-Finance, M.A-Economics, and Qualified Chartered Accountant. If you feel to discuss more before you award me the project, you can send me the message. Kind regards, Rakesh
$5 USD 在40天之内
5.0 (42条评论)
5.9
5.9
用户头像
Hello sir, I have 4+ years of experience . I got your points. I can work for you. So please share more details about your requirements. So please contact me. Tell me your quote what should you prefer.
$7 USD 在40天之内
5.0 (44条评论)
5.2
5.2
用户头像
Hi, I am a finance and accounting professional having more than five years experiences. My objective is to provide quality work in time with honesty and transparency. I have gone through your project description and understood the the job. I have good knowledge on excel and I would like to note a few of my excel skills:- -Maintaining and organizing data, Data Management, Data Entry. -Formula development, VLOOKUP, HLOOKUP, LOOKUP, IF, INDEX, SUM. -Pivot Table Development and Management -Process Improvement -Development and implementation of standard operating procedures to bridge data gaps and resolve related issues. -Import and export of data from text files, saved queries, or databases; used automatic outlining, inserted subtotals, created advanced filters, and used database functions. -Designing, recording, and developing macros to automate data entry inputs. -Format spreadsheets and workbooks for print, document reproduction, and presentations. I would like to note that I have done many work on excel such as data entry formatting,designing,process developing etc. I request you to kindly go through my profile,portfolios and reviews to understand my skills and experience. You can ask me many more on this project. Your suggestion and advises are always welcome so please come on freelancer chat to discuss many more on this project in possibility. Thanks Gopal
$5 USD 在40天之内
5.0 (15条评论)
4.6
4.6
用户头像
Hello, I can answer these questions very well using the data provided. I hold more than 7 years of expertise in research writing, report writing and analysis. I can use different types of software; including excel, SPSS, Strata and Amos. I am very dedicated and provide 100% timely delivery as well as 100% quality. Best Regards, Isabella Hills
$5 USD 在40天之内
5.0 (5条评论)
4.0
4.0
用户头像
Hi,I have read your requirements of Call Analysis and I’m pretty confident that I will be able to get your work done within the given time your requirements conclude.I am very keen to discuss further. You can reach me at any time on online . I have also a few clarifying questions on the project.I’m an Expert, Honest, Sincere, Quick learner and Responsible worker as I’m taking my work like my Responsibility. kind regards.
$4 USD 在41天之内
5.0 (3条评论)
2.9
2.9
用户头像
Hello, I am an expert in research, marketing, creative and report writing. I believe I have what it takes to complete your project. Please inbox me with more details.
$5 USD 在40天之内
0.0 (0条评论)
0.0
0.0
用户头像
I am a Chartered Accountant with 18 years experience with the top Msian telco Maxis, as a Financial Analyst & Business Insights Specialist. Why Me? 1. Relevant Experience I know the key issues of call center analysis & have extensive experience with Excel & large volume data. 2. Data Visualization I have served operations, mktg & retention depts. I know what it takes to translate raw data into understandable & succinct biz information. 3. Operational Considerations My model (i) consolidates all data files such that future analysis can be quickly updated with further raw data when they become available (ii) is easily handed-over, without complicated macros & formulas For Consideration 1. Reviews You are likely to see proposals from parties who have numerous reviews. However, would you risk your project with someone who has more reviews on similar projects or get someone who is expert in your specific project? 2. Bid Price I understand & accept the tendency to favor a lower bid. Hence, I am willing bid lower than my actual cost in order to be given a chance to show my expertise in your specific project & to the freelance community. Off-the-Bat Retention calls make-up the bulk of your call types at 60% (OrderStatus20%, Returns10%, Billing Inq.10%). Curiously, different call types recorded similar average duration (7.2 mins/contact). Detailed Bell Curve analysis of each call type is essential. Also, there are exactly 10,000 contact IDs in the file. Is this list a sample?
$4 USD 在40天之内
0.0 (0条评论)
0.0
0.0
用户头像
Hello, I have 14 years experience of working with Excel within accounts departments. The last 2 1/2 years I worked as a management accountant providing financial analysis.
$5 USD 在40天之内
0.0 (0条评论)
0.0
0.0

关于客户

UNITED STATES的国旗
san gabriel, United States
5.0
1
会员自10月 19, 2018起

客户认证

谢谢!我们已通过电子邮件向您发送了索取免费积分的链接。
发送电子邮件时出现问题。请再试一次。
已注册用户 发布工作总数
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
加载预览
授予地理位置权限。
您的登录会话已过期而且您已经登出,请再次登录。