Hi,
Please accept and consider my interest in working with you as your freelancer. I have experience in providing Customer Service assisting U.S. and Australian customers. And a freelancer for a few months doing admin tasks, appointment setting, and customer service.
I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction.
I have the skills that are very close to my personality and that I consider essential to quality customer services, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness. I am always willing to learn and willfully familiarize myself with the product in order to provide the best possible support to customers.
My Skills:
- Microsoft Office Word, Excel and Spreadsheet
- Google Docs, Google Sheets, Gmail, and Google Calendar
- Speak and Write English
- Email Support
- Chat Support via Zendesk
- Customer Service
- Order Management (Shopify, Dropshipping)
I am a full-time freelancer and can work Australian or U.S. business hours. I've been working from home for one year as a Freelancer/Virtual Assistant. I look forward to meeting with you in the near future to further discuss my qualifications.
Thanks,
Rosalie Radovan