ITIL Project

$30-250 USD

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将近 6 年前

$30-250 USD

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Choose one large organization. Pretend that you are an ITIL consultant hired by the organization to create an IT Services plan. Develop a report of 2500 or more words in which you 1) briefly describe the organization you have chosen and 2) complete the following: Design an IT service (you can choose whatever IT service you like) using learning objectives 1a, 1b, 1c, 1d, and 1e. Create an IT Service Strategy using learning objectives 2a, 2b, and 2c. Develop an IT Service Transition Plan using learning objectives 3a, 3b, 3c, and 3d. Construct a brief IT Service Operation Guide using learning objectives 4a, 4b, 4c, 4d, and 4e. Formulate a CSI Plan using learning objectives 5a, 5b, and 5c.

ITIL

项目 ID: 17258459

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@Roenin

Hi, I have experience with ITIL. I did training course covering ITIL version 3.1. May share the samples. Please send me your case description to learn what is 1a, 1b, etc. What is the deadline? Regards, Serghey

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@sagichithra

I am an ITIL V3® Expert certified professional with 10 years of experience in ITSM. My responsibility in my precious organization focused on ITIL implementation, which will be useful in this project. Relevant Skills and Experience Certified in ITIL V3® Expert Accredited ITIL V3® Foundation trainer ITSM Consultant at DXC India (2010 to 2015) Implemented Availability Management for Toyota Financial services , Alstom.

$150 USD 在4天之内

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@gauravd9

3 years’ experience working in the Network industry. Implemented aggressive strategies and service improvement plans to optimize errors and increase returning customer satisfaction. Acting as Service manager for Vodafone, working personally with customers to delight their customer experience and embracing them with new technologies Faults resolution, closure in committed TAT on monthly basis. Repeat Fault Analysis by identifying issue trends. Planned activity communication and coordination. Service improvement plan and implementation. Liaise with Technology / Circle / Sales team for repeat fault. Problem management and Incident management. Raising Change Request (Commercial and Non-Commercial).

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