PERSONAL STATEMENT
Currently pursuing an Associate in Applied Science in International Business at Spire College, with the goal of entering the International Business, Transportation, Logistics, Distribution, and Supply Chain Management fields. Excellent with underwriting, customer service supervision, and credit card/debit card processing. Superb with managing bank protocols for the Bank Secrecy Act, anti-money laundering, cross selling, credit risk, cash management, loan origination, and overall branch management.
WORK EXPERIENCE
Customer Support Representative/Executive
Olx International Group - April 2017 – Present
Responsibilities:
Analyzed, manipulated and presented data extracted from different sources in order to identify and maximize direct shipment opportunities.
Proactively monitored back and future orders and matched with inbound
volume for direct shipment opportunities.
Communicated with order management, transportation and import departments to monitor on time delivery and improve customer order cycle time.
Analyzed daily and weekly reporting of direct shipments volume by
product category.
Tracked, traced and routed import shipments to support internal/external customers.
Communicated with internal/external customers on shipment mode
change and new ETAs.
Researched late deliveries and updated internal database system with current information as needed.