I am trying to create a Drupal page that will enable some of the non-profit charitable organizations I help out to send me IT questions they may have.
Here is the link to what the web page would look like: [login to view URL]
*** I do not someone to do the theme, all I need is someone to configure the Support module so that it would handle the points below. ***
1) On the front page users can either login if they have an account or sign up as a new user on that same page there is a text area to enter a question, and a browse button to attach a screenshot or document.
2) The text in the Question box will create a new ticket.
3) This new question will ONLY be visible to the admins and to the user that submitted it so that only they may comment on the question if needed.
4) A user has the possibility to see all the questions he has asked.
Thank you!
The easiest way to do this would be with the webform module. Alternatively, you could build a node type for support requests and add the needed fields. The former is easier to set up, but the latter would allow you to do more with the data you collect. I'd be more than happy to discuss the best fit for you and get it done.