customer service

已关闭 已发布的 5 年前 货到付款
已关闭

Job functions:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure

resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Resolve customer complaints via phone, email, mail or social media

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项目ID: #18759839

关于项目

20个方案 远程项目 活跃的5 年前

有20名威客正在参与此工作的竞标,均价$19/小时

YuKai7777

Hi! I have understood the project and much sure to do this job, I am good in customer service and having good communication skills. Looking forward to your positive response. thanks.

$20 USD / 小时
(39条评论)
6.9
umar064

Hi, I am umar hameed from pakistan. I am a web developer but can do this job of customer service also. I am sure if you hire me for this project you won't regret. Regards.

$15 USD / 小时
(24条评论)
5.4
netvalue

Hi Greetings Interested to work with you as a customer support executive please provide your website link for a quick review thanks

$25 USD / 小时
(29条评论)
5.1
kemardohynes

My name is Kemardo Hynes, your humble Customer Service Representative and Telesales agent aiming to be of service to you. I would like the pleasure of discussing this proposal with you. Your needs are important to me a 更多

$22 USD / 小时
(1条评论)
4.5
dilavarwalia1997

I can do this work and deliver exceptional results for you. I will fit in beautifully and be a great addition to the team. I got experience in performing this tasks.

$16 USD / 小时
(1条评论)
1.4
hafeezdps

I am really keen to work for you, My profile isn't something which will impress you obviously but I am an experienced and passionate project manager. I would say before scrolling down to see further freelancers. Talk 更多

$16 USD / 小时
(0条评论)
0.0
mdbiplonkhanimra

Give me your job, Relevant Skills and Experience GiveI can do very well, me your job,

$27 USD / 小时
(0条评论)
0.0
eureka6922

I will be your awesome customer service for this job. I am happy to serve people and provide high level of customer satisfaction. I have worked in BPO industry for over 12 years handling multiple responsibilities of c 更多

$16 USD / 小时
(0条评论)
0.0
saytejano

I have almost 6 years working experience in BPO / Call Centre. Expert in customer service. Financial Account. Insurance Phone and email support (multi-tasking) Inbound and Outbound.

$24 USD / 小时
(0条评论)
0.0
akkuldhand

Hi My firm engages in providing Outsourcing services and looking at your request, I believe that we can create a process based operation. Please let me know if you would like to connect and then we can discuss this 更多

$22 USD / 小时
(0条评论)
0.0
nblitt

If you are looking for an effective customer-focused representative, then I am the one for you. My goal is to always ensure that the customer’s needs are fulfilled. As a mutual fund trader at American Express, I 更多

$26 USD / 小时
(0条评论)
0.0
mnurullah1981

Hello there, I am Abu Zafor. I am Fluent in English. I worked customer service, manage and telemarketing job with various types of businesses. I read your job details very carefully. I can manage Your all tasks accura 更多

$15 USD / 小时
(0条评论)
0.0
karinapl1

I am a native Russian speaker with fluent English. Currently I am working as an account manager at one of the largest European IoT connectivity providers, also have a 4 years of experience in the area of sales. I would 更多

$16 USD / 小时
(0条评论)
0.0
ksarwono

Been studying and working in the states give me a better understanding of how important is a customer service within a company. I am a agile, multi tasker individual who speaks English, Indonesian and Thai fluently and 更多

$17 USD / 小时
(0条评论)
0.0
goodtalkgensan

Goodtalk Global Solutions is a full service business process outsourcing call center, offering both onshore and offshore outsourcing, focusing on inbound and outbound call center services, data entry,data processing se 更多

$15 USD / 小时
(0条评论)
0.0
Szertegia

Hey there! We are a company located in Tucson, AZ with contact centers in Mexico. You can outsource your customer service reps with us. Since we are 3 hours away from the US we can find agents that Speak Native Englis 更多

$16 USD / 小时
(0条评论)
0.0