Hello,
Could you let me review your website using an admin account? (I also might need to reach file system; some configuration might be implemented on theme files.) This way i can understand your site's configuration, diagnose the problem and hopefully solve it.
I am providing on going / on demand Drupal development, support, maintenance, update and consultancy for several clients; including a Canadian charity. We could have a similar work relationship maybe.
Please feel free to ask anything.
Regards,
Ergun