I have almost 9 years of experience in the BPO industry. I started as an agent and later on got promoted as Corporate Trainer and QA Team Lead. I handled different types of accounts from B2B, B2C education, loan consolidation, telecommunications (Comcast, Timewarner, Cox, Charter etc.), healthcare (Medicare, Medicaid, Diabetic Management, CPAP, Backbrace etc.), Publishing campaign and Lead Generation. Last job I handled was as a Quality Assurance Manager in a company based in California, it is a work from home position which I've been with for 4 years. I am looking for a long term job that I could work on. If it is quality output that you are looking for then you have found the right candidate. Hope to hear from you and discuss the project further.