We're interested in hiring a full time Mon-Fri (possible weekends) Customer Support Agent for Live Chat & Email (possibly phone).
Real Estate (Property) Information Company.
2-5 live chats per 24/h on the weekdays and about 1-2 on weekends.
2-3 Emails per 24/h on the weekdays and about 1-2 on weekends.
1-2 Phone calls per 24/h on weekdays usually none on weekends.
Hours of work:
Mon-Fri NY Eastern Time Zone - 8am-6pm
Possibly Weekends too same time frame.
$150.00/momth for Mon-Fri.
$200.00/month for Weekends included.
$250.00/month if includes phone technical support
NOTE: The budget you'll notice is small since we don't receive a lot of technical support. You'll be able to do other work for other clients easily along with our tasks. It's important to note, i'll also be readily available to assist you ALMOST ALWAYS during regular working hours Mon-Sunday. I'll gladly assist where need be with any questions, concerns, or if you need to pass a technical question to me.
1. Speak/Write English VERY well and clear.
2. Always be prompt with phone calls, emails, tickets. We typically respond to clients within 2-5 mins of receiving email and within 30secs of live chat. I expect you to do the same.
3. Be willing to learn about our software company and how to utilize the tools to assist clients.
We're looking for a very long term 1+ year relationship.
I'll provide all the training for technical support regarding our website. If you ever have any questions on something, you can reach me at anytime during normal business hours and i'll respond typically within 1-5 mins. So I can guide you in handling a client.
The majority of technical support/questions from users by live chat and then by email, then phone. Phone support is optional.
We currently use "[login to view URL]" for our live chat software. It's very user friendly, simple, canned responses, has everything you would need.
29 威客就此工作平均出价 $336
Hi there, I would like to apply for the Virtual Assistant post. I had experiences as a Virtual assistant and also used LiveChat and Zendesk. Please send me a message if you want to discuss it. Thank you.
I have worked as VA before, so I can be a good suit for this project. I would be glad to chat with you and to tell you more about myself as well as learn more about this job.