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Need Virtual Assistant: Live Chat - Email - Phone (Possibly)

Hello,

We're interested in hiring a full time Mon-Fri (possible weekends) Customer Support Agent for Live Chat & Email (possibly phone).

Website Info:

Real Estate (Property) Information Company.

2-5 live chats per 24/h on the weekdays and about 1-2 on weekends.

2-3 Emails per 24/h on the weekdays and about 1-2 on weekends.

1-2 Phone calls per 24/h on weekdays usually none on weekends.

Hours of work:

Mon-Fri NY Eastern Time Zone - 8am-6pm

Possibly Weekends too same time frame.

Budget:

$150.00/momth for Mon-Fri.

$200.00/month for Weekends included.

$250.00/month if includes phone technical support

NOTE: The budget you'll notice is small since we don't receive a lot of technical support. You'll be able to do other work for other clients easily along with our tasks. It's important to note, i'll also be readily available to assist you ALMOST ALWAYS during regular working hours Mon-Sunday. I'll gladly assist where need be with any questions, concerns, or if you need to pass a technical question to me.

Requirements:

1. Speak/Write English VERY well and clear.

2. Always be prompt with phone calls, emails, tickets. We typically respond to clients within 2-5 mins of receiving email and within 30secs of live chat. I expect you to do the same.

3. Be willing to learn about our software company and how to utilize the tools to assist clients.

Duration:

We're looking for a very long term 1+ year relationship.

Training:

I'll provide all the training for technical support regarding our website. If you ever have any questions on something, you can reach me at anytime during normal business hours and i'll respond typically within 1-5 mins. So I can guide you in handling a client.

Additional Info:

The majority of technical support/questions from users by live chat and then by email, then phone. Phone support is optional.

We currently use "[login to view URL]" for our live chat software. It's very user friendly, simple, canned responses, has everything you would need.

技能: 客户服务, 客户支持, 邮件处理, 电话支持, 虚拟助手

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关于此雇主:
( 74个评论 ) lebanon, United States

项目ID: #17029733

30 威客就此工作平均出价 $333

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