Help Desk IT Support for the Electronic Options Scorecard

Help Desk IT Support for the Electronic Options Scorecards (EOS) Software Project Information Across sub-Saharan Africa, health systems are making slow progress to save the lives of mothers and infants, despite experiences in resource constrained countries demonstrating that maternal mortality can be reduced through the use of effective advocacy, deploying sound evidence to inform and influence public opinion and holding decision makers accountable. Since starting in 2012, the Evidence for Action (E4A) programme has used a combination of evidence to drive accountability for maternal and new-born outcomes. E4A-MamaYe acts as a catalyst for action, using evidence strategically to generate political commitment, strengthen accountability and improve planning and decision making at sub-national and national levels. Options Consultancy Services Limited is a leading global health consultancy established in 1992 as a wholly owned subsidiary of Marie Stopes International. We manage health programmes that ensure vulnerable women and children can access the high-quality health services they need. We work with partners to co-create and implement locally informed solutions to complex health problems. This includes governments, development partners, NGOs, civil society and health workers. Our programming is flexible, evidence-based and politically informed. This means we adapt to changing contexts, use data to inform our decisions and ensure our approach is appropriate. Our focus is always on building local skills and systems that last. Background Options Consultancy Services has piloted a digital solution called EOS (Electronic Options Scorecards) for developing and designing scorecards, which are used by many of our programmes to track progress against key indicators. For some examples of the scorecards we produce or support coalitions to produce please see our website. The intention behind EOS is to enable individuals and coalitions to create their own scorecards and lead the process of production without the need for external design support. We believe EOS will enable individuals and coalitions to own the project management, design and distribution process. The application, accessible via desktop and with offline functionality guides the user from designing the front and back pages of a scorecard to entering data (text, percentage, fraction, numbers etc.) and assigning a traffic light system. The first phase (Phase 1) of the Electronic Options Scorecard (EOS) software, was officially launched in March 2020. Members of Options programmes globally have been using and testing the product for the past few months and have raised questions and comments which we now want to address with revisions to the application. Options is now planning the Phase 2 of EOS implementation and development. This phase started in April 2020 and will run until the end of 2020. 1. Scope of work Options is seeking Development, Help Desk Support, and Maintenance services to make sure that the software is managed and supported for the duration of Phase 2 of implementation. The provider will perform necessary maintenance updates. In particular, the services requested are detailed in the file attached. 2. How to Apply? Consultants / agencies are requested to send their application outlining the following in line with the detail provided in the Terms of Reference above: 1. A scope of work document (max 6 pages) on how they intend to provide support and outlining their previous experience on: a) Software Developments and Improvements, maintenance, backups and security provisions 2. Attach a portfolio/resume (max 4 pages) that highlights the technical skills required at point b) Technical Skills 3. Staffing 4. Detailed budget breakdown