HI! THIS IS SUNIL.
Servicenow Technial Skill Matrix:
Having an excellent knowledge on ITSM module
in servicenow.
Have a good practical knowledge on incident ,
problem and change management.
Creation of users, Groups , Roles.
Creation of Tables and fields and customization
related to tables in servicenow
(i.e Dependency’s, Default values’s , Display
Value, Reference Qualifier, etc..,).
Customization on form and list view on
particular records.
Creation of Ui policy’s to make dynamic
customizations on client side form level.
Client scripts, business rules, Script Include,
Ui Actions.
Email notifications for both inbound and
outbound email configurations, event registry.
Flow Designer- Flows, Sub-Flows, Actions , Flow
logics.
Service Catalog – Creation of catalog items
and Workflow core activities.
Record Producer and Order Guide.
Update sets – Local update sets,
Update sources ,Retrieve update sets.
System Import Sets, Data policy , Transform
Mapping , Robust transform map.
Database Views , Reports and schedule reports.
SLA’S, ACL’s , Application and Modules
creation.
Knowledge on Integration methods as well.
Javascript, HTML & CSS.
