Training SpecialistFeb 2014 - Jul 2016 (2 years)
Responsible to train the MPC Department. Create, Adapt and Update training material. • Created external and internal communication tools (Flyers, Newsletters, etc.) • Translated worldwide internal material and regionalized the text.
CoordinatorJan 2013 - Feb 2014 (1 year)
Supervision of the Field Representative’s activities. Provide support, training, evaluation and feedback. • Wrote and designed training material for the Field Representatives. • Wrote internal material to ease the field representative’s transition to new tasks.
RepresentativeMay 2009 - Jan 2013 (3 years)
Investigation of complaints regarding alleged violation to the company’s rules. • Writing and presenting cases to the Worldwide team (in English). • Development and deployment of proactive updating training, translating new Worldwide procedures from English to Spanish and ensuring they’re easy to understand for everyone in the team.
Tech Support RepresentativeJan 2008 - Dec 2008 (11 months)
Responsible to assist Dell Computer’s users residing in the USA and guide them through the troubleshooting steps in order to fix their computers. • Provided the service through the phone and written chat in English.