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Flag of Mexico Zapopan, Mexico
Member since 2015年9月21日
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I am a passionate and committed professional interested in applying my communication and language skills in the creation of content that is easy to understand, accessible, clear and concise. Writing is a true passion that has helped me to generate professional material that is used to give training and communicate complex ideas to my colleagues. I can create quality texts on my own, or through the translation and adaptation (to the new language requirements) of existing text. I love learning in any topic, however the topics that I'm particularly most interested are related to relationships and emotional intelligence.
$5 美元/小时
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Training Specialist

Feb 2014 - Jul 2016 (2 years)

Responsible to train the MPC Department. Create, Adapt and Update training material. • Created external and internal communication tools (Flyers, Newsletters, etc.) • Translated worldwide internal material and regionalized the text.


Jan 2013 - Feb 2014 (1 year)

Supervision of the Field Representative’s activities. Provide support, training, evaluation and feedback. • Wrote and designed training material for the Field Representatives. • Wrote internal material to ease the field representative’s transition to new tasks.


May 2009 - Jan 2013 (3 years)

Investigation of complaints regarding alleged violation to the company’s rules. • Writing and presenting cases to the Worldwide team (in English). • Development and deployment of proactive updating training, translating new Worldwide procedures from English to Spanish and ensuring they’re easy to understand for everyone in the team.

Tech Support Representative

Jan 2008 - Dec 2008 (11 months)

Responsible to assist Dell Computer’s users residing in the USA and guide them through the troubleshooting steps in order to fix their computers. • Provided the service through the phone and written chat in English.


Lic. en Administración con enfoque Mercadotecnia

2004 - 2008 (4 years)


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