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经验
Desk Manager
8月 2018 - 5月 2019 (9 个月, 1 天)
Hiring, training, coaching, and leading representatives as they provide support
for customers.
Answering representative’s questions, guiding them through difficult situations
or issues.
Assisting other management team members in identifying trends and
establishing goals.
Ensuring staff members are achieving desired service levels and taking
corrective action, as needed.
Authorizing replacements or refunds.
Costumer service representative
6月 2018 - 7月 2018 (1 个月, 1 天)
Receive inbound calls including transferred sales leads and calls from current and potential customers.
Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
Answer questions about the product details, the company, and issues with account for the customers.
Assist customers with any technical issues experienced with website and escalate any issues to management appropriately. Perform basic account maintenance activities.
Sales representative
12月 2017 - 4月 2018 (4 个月, 1 天)
Contacting potential or existing customers to inform them about a product or
service
Answering questions about products or the company
Asking questions to understand customer requirements and close sales
教育
BBA
(4 年)
Mechanical engineering
(4 年)
资质
Intermediate Microsoft Excel
Lynchpin
2015
Advanced Microsoft Excel
Lynchpin
2015
Group Train the Trainer
Farah Leisure Excellence Academy, Abu Dhab
2015
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