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UNITED ARAB EMIRATES的国旗
目前这里是10:51 下午
三月 3, 2010已加入
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chuppurajesh

@chuppurajesh

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CURRICULUM VITAE SUBHA RAJESH PO Box 66, Dubai, UAE. Email : / Mobile: [login to view URL] / [login to view URL] ______________________________________________________________________________________ Objective A position in the banking industry with major responsibilities that will effectively utilize my communication, leadership and organizational skills. Experience Summary: Over 6 Years of experience 1. Current Assignment: HSBC Bank Middle East Ltd (December 2006 till date) (a) Job Profile : Business Support Officer – Credit Scoring, Business Banking Unit(Jan 08-Tilldate) Key Responsibilities: Ø Managing the process of renewal of credit facilities granted to customers under Primary borrowing Portfolio. Ø Ensure that all reviews are done as per the guidelines of the Bank. Ø Carrying out the restructuring of existing liabilities of customers who have defaulted in payments as per the Credit Risk Management Guidelines. Solely responsible for resolving all the mandate deficiencies associated with the restructured cases. Ø Single Point of contact for the Sales & Relationship Managers in order to carry out the review of the RM Managed customers. Ø Handling all exit relationship customers. Monitoring of the dropping of facilities and handling the queries related to the same. Ø Providing all information pertaining to Reviews in the form of MI to the Senior Management. Additional Responsibilities: Ø Training UAE Nationals joining the Team in terms of work. Ø Directly responsible for resolving any kind of customer complaints pertaining to Review. Ø Overall management of the Review Team in the most efficient way. Ø To find ways for improving the current processes and coordinating meetings with internal departments in order to achieve that. (b) Job Profile : Customer Service Unit Supervisor , Business Banking Unit (Dec 06 - Dec 07) Key Responsibilities: Ø Ensure customer satisfaction at all times by managing and resolving queries and complaints related to corporate banking within the specified Turn Around Time and sending holding responses to customers in case of complaints. Ø Co ordinate with various internal departments to resolve the queries raised by customers. Ø Providing weekly and monthly MI for service proposition as required by the bank. Ø Motivate the subordinates to achieve the targets set by the bank with regards to cross sell ratio. Ø Exercise a mature, diplomatic approach to resolving problematic issues. Ø Compliance of Regulatory policies like AML and KYC. Career Highlights Ø Successfully completed a clean up project on Past due reviews for the period Jan 08 – June 08. Ø Suggested and implemented a clear, error free procedure for facility reviews. Ø Won the prize for AML Quiz conducted by the department consecutively for 2 years. 2. HDFC Bank Ltd, Palarivattom, Kochi, Kerala., India. (April 2004 – April 2006) (a) As a Personal Banker Ø Finding new avenues for promoting the financial products offered by the bank. Ø Responsible for the customer relationship management in the branch acting as a back up for the Branch Manager. Ø Achievement of business targets as desired by the bank. II. As a Teller Ø Make sure error free processing and balancing of cash, Reduced TAT per transaction, Ensuring quality of customer service. Ø Thorough monitoring of Large cash transactions and NRE Credits, Monitoring of daily reports. Career Highlights Ø Cost Champion for the branch. Implemented cost effective methods of consumption of utilities (water, electricity, telephone etc) by conducting workshops at branch level. Ø Demat champion for the branch Responsible for driving the sales of Demat account offered by the bank and achieving the target set for the branch as a whole. Ø Selected as the best Personal Banker of HDFC Bank Ltd Cochin - Palarivattom. 3. ICICI Home Finance Company Ltd, Cochin. (Duration : March 2003 – March 2004). Job Profile: Executive- Back Office Operations Ø Processing of Home Loan applications, carrying out the sanctioning and disbursement processes according to the credit policy of the company. Strengths Ø Excellent analytical skills and ability to handle projects and meet operational deadlines. Ø Strong commitment to add value to the organization Ø Proven leadership and team building skills, coupled with the ability to direct strong teams in managing customer relationships. Ø Ability to work in high volume, high pressure environments. Trainings and Seminars Attended Ø BBU Workshop (Business Banking Workshop) conducted at EIBFS ,Sharjah. Ø Trade Foundation Course conducted at EIBFS, Sharjah Ø Workshop on Anti Money Laundering Policy conducted at HSBC, Dubai. Ø Training on Trade and Factoring. Educational Qualifications Ø MBA-Faculty- Finance from Columbus University, America. Ø Passed Graduation Faculty Chemistry from Mahatma Gandhi University, Kerala, India Technical Qualifications C++, Linux, MS Office Personal Details Date of Birth: 12/01/1982 Nationality: Indian Visa status: Family Sponsorship (Husband) Reference: Will be provided upon request

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