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sharjah,
united arab emirates
目前这里是7:15 上午
十月 30, 2012已加入
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Jubily M.
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sharjah,
united arab emirates
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Shared services specialist
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经验
Customer Support Specialist
11月 2008 - 7月 2011 (2 年, 8 个月)
? Utilizing Siebel and Cognos tool to create weekly business reports that will represent:
? SLA Metrics on completed orders
? Customer accounts Verification report.
? Data Mining/Information recording from various Search engines
? Service order utilization report and log report.
? Guidelines and training document preparation for the new hires.
? Utilizing Oracle E Business suite Application to initiate workflows for booking purchase orders.
? Querying booked orders from Sie
Senior Quality Analyst - Voice calls
7月 2006 - 11月 2008 (2 年, 4 个月)
o Online and offline monitoring of unsuccessful calls of reps(both B to C and B to B)
Documentation on Quality and Guidelines.
o Preparation of feedbacks for the reps based on the calls monitored for the improvement of quality of calls along with sales.
o Providing Guidelines training to customer support executives.
o Group discussion on the various client related quality requirements along with the fellow senior quality analysts and preparation of new process documents as applicable.
教育
B.Tech in Civil Engineering
(4 年)
资质
Bronze medallion
Allsec Technologies
2007
Certificate of recognition for outstanding contributions accomplishments and focus on end customer delight and the bronze medallion awarded by the Process Training and Development Department
o Won SPARC Award (Super Performance and Rocking consistency Award)
Allsec Technologies
2007
Awarded by the Process Training and Development Department for consistent performance
Purple Bucks Award
Extreme Networks
2010
Excellence at work
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