Philippines旗标 Las Pimas City, Philippines
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Qualified Customer Service Representative with 12 years in fast-paced customer service and call center environments. Personable and professional under pressure. Self- motivated with exceptional communication and computer capabilities. Seeking a home based job where I can apply the knowledge that I gained through the years of work experience.
$3 USD/hr
  • 100%完工率
  • 100%预算內
  • 100%准时性
  • 50%重雇率



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    “She is very polite, tactful, direct and self-sufficient. I would entrust any work to her with very little supervision.”


Customer service associate

Jul 2010 - Mar 2018 (7 years)

● Processed credit card applications, payments and billing inquiries ● Was part of the portfolio's Supersales team ● Worked night and weekend shifts and during holiday season ● Handled roll outs and training ● Floorwalked, assisted, mentored and provided feedback to new agents/ employees

Customer service representative

Jul 2007 - Sep 2017 (10 years)

● Worked as a CSR for two of the biggest telecommunication companies in the US ● Answered an average of 90 calls per day by addressing customers inquiries, solved problems and provided new product information ● Worked on an average of 90 tickets per day by calling customers back to make sure their inquiries have been answered and issues resolved. ● Worked night and weekend shifts and during holidays

Technical support representative

Mar 2006 - Jul 2007 (1 year)

Resolved customer issues in a clear, courteous and straightforwarded manner ● Reviewed technical documentation and procedures ● Provided basic troubleshooting and desktop support on Windows, Linux and Mac Systems


Bs in Business Administration Major in Marketing Management

2003 - 2008 (5 years)

Associate in Office Management

2001 - 2003 (2 years)


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