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Assistant General Manager, Project Management and Customer Support

Nov 2016

Had written content for company website, Yellow Page, Brochure and Flyer. As a management team member have actively worked in strategy formulation and implementation for business growth. Have led Project Management and Customer Support Services, prepared Software Requirement Specification (SRS) and Test Cases. As organization's business opportunity has fallen, my job responsibility has been reduced. Now I am working for 2 days/week to realize the revenue from the projects already implemented.

Manager, Software Implementation Department

Aug 2015 - Aug 2016 (1 year)

Had carried out the responsibility of a management team member and have actively worked in strategy formulation and implementation. Had directed the team leads & planned for revenue collection from Maintenance Services of software products. Had ensured Project Implementation and led projects of ERP, Insurance Product. Had led the Presale Technical Team. Had led and managed Client's Complaints and Support Services. Had prepared Project Proposals and Service Level Agreements (SLA).

Team Lead, Software Engineering, IT

Jan 2014 - Aug 2015 (1 year)

Had led Mediation and Provisioning team (comprising 12 members). Had carried out the duties of Technical Lead for Project Delivery and Service Delivery. Was accountable for SOX Control & had ensured System KPI. Had updated Primary Process Document (PPD) and Tailored Process Document (TPD) on Release Management Process of ISO 20K-2011 as I was the Release Process & Deployment Manager of the organization.

Specialist (Technical Manager), Mediation and Provisioning Systems, IT

Apr 2010 - Dec 2013 (3 years)

Had performed the responsibilities of Technical Lead and Delivery Manager on Projects. Had led IT Panning (Hardware/Software) and Budgeting of the section. Had led the Implementation of Release & Deployment Management Processes for ISO 20K-2011 project in the perspective of IT Service Management (Application Software & IT Services). Had prepared SRS documents, Technical Design (High/Low Level) documents on various project initiated by the section.

Deputy Manager, Database Engineer -Mediation and Billing Systems, IT

Jul 2004 - Mar 2010 (5 years)

Had led Mediation Operation team (comprising 5 members) and had ensured System KPIs. Had performed as Test Lead (in the projects of Systems-Integration with Network Switches-MSC/MSS, HLR). Had performed system integration with Network Switches & Business Support Systems (BSS). Had also worked with vendors for resolution of incident/problems as per SLA. Had prepared 5 docs on Network Node Integration process, Process Improvement, Disaster Recovery Process of Mediation System, System Monitoring.

Sr. Programmer, Programmer, Associate Programmer -Software Department

Jan 2000 - Jun 2004 (4 years)

Has performed System Analysis & Design, Database Design and Coding. Had developed DFD, E-R diagram on software projects. Had developed Coding (Front end), Stored Procedure and Trigger Development. Had also fixed bugs, and tested software. Had led Software Deployment at Client Site. Had trained up end users of clients. Had developed User Manual on software applications.



2012 - 2014 (2 years)

Bachelor of Science and Engineering (Computer Science & Engineering)

1995 - 1999 (4 years)


Project Management Professional (PMP) (2014)

Project Management Institute (PMI)

The certificate endorses the specialization on Project Management (PM) experience, knowledge. PM is the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements. PM is accomplished through the appropriate application and integration of the 47 logically grouped project management processes, which are categorized into five Process Groups. These five Process Groups are: • Initiating • Planning • Executing • Monitoring and Controlling • Closing

ITIL V3 Foundation (2013)


The certificate endorses the specialization on the experience, skills and knowledge on the IT Service Management covering the various processes like Configuration Management Process, Request Fulfillment Process, Incident Management Process, Problem Management Process, Release and Deployment Management Process, Service Level Management Process and others regarding IT Services.

Microsoft Certified Solution Associate (Part1) (2016)

Microsoft Corporation

The certificates endorses specialization on the experience, skills and knowledge on Installing and Configuring Windows Server 2012 operating sytem.


  • US English Level 1


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