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davao city,
philippines
目前这里是3:19 上午
五月 18, 2020已加入
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Milany A.
@ynalim5895
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davao city,
philippines
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Professional, Dedicated, Fast-learner
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经验
Operations Manager (Call Center)
1月 2016 - 5月 2020 (4 年, 4 个月)
- Manages a Cluster with 4-8 Teams with at least 15-18 agents each.
- Ensures performance is good and KPI targets are achieved.
- Conducts Leadership Meetings everyday to keep everyone align in the goal and processes.
- Conducts quick refresher trainings for Supervisors and Agents.
- Attends to Manage meetings on staffing, workforce, training, company concerns.
- Attends to Client meetings for performance reports and updates.
- Conducts weekly and monthly Performance Review Sessions.
Operations Supervisor (Call Center)
1月 2010 - 5月 2015 (5 年, 4 个月)
- Leading a team of 15-18 agents, training them to perform their job within quality guidelines, guiding them to hit the targets in all KPIs
Call Center Agent / Sales Representative
8月 2006 - 12月 2009 (3 年, 4 个月)
- taking calls, assisting customers over the phone in having them sign up to a VOIP service
- cross-selling and upselling related VOIP services
- answering inquiries on travel plans and assisting customers booking their reservations over the phone for flights, hotels, car rentals, activities
- cross-selling and upselling related travel products
- providing customer service concerns within my scope
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