Summary of Qualifications:
1. 5+ years teaching/training experience.
2. 2 years of experience of writing contents for various websites.
3. Transcribing, editing any form of English data with high speed and accuracy, online research, blogging, editing stories and networking with community forums.
4. Seasoned, creative, strategic and passionate Internet search marketing leader with expansive experience increasing visibility, profitability, and performance for diverse organizations in both size and sector.
5. Proficient use of MS Office (Word, Excel and PowerPoint) & Access.
6. Excellent research, problem-solving, written, interpersonal communication, organizational, and leadership skills.
7. Extraordinary experience in fast-pace, highly competitive, and extremely stressful environments.
8. Dedication and drive as a hard-working individual.
Professional Skills:
TRAINING & INSTRUCTIONAL DESIGN SKILLS:
1. Provided training to new employees and internal/external clients on technical issues.
2. Conducted training classes on different projects, ranging from database development to coding databases in different languages such as HTML, SGML & XML.
3. Created workshops on topics such as Team Building and Learning Styles for staff.
4. Created and taught training classes for various technical and soft skills.
MANAGEMENT SKILLS:
1. Creation of documentation for implemented processes.
2. Maintaining the MOM of the company meetings on a regular basis, in order to track the progress of projects and creating formats for the audits.
CUSTOMER SERVICE SKILLS:
1. Delivered excellent customer service while working with clients on a daily basis for various new and on-going technical projects.
2. Interacted with clients and utilized excellent organizational skills to arrange implementations, upgrades/migrations, and providing translucent processes in different projects
3. Served as a liaison between clients and staff to resolve client’s problems and implement long and short term solutions.
