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manila,
philippines
目前这里是10:55 下午
三月 26, 2010已加入
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Tina D.
@angelbebe27
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manila,
philippines
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Team Leader with IT Experience
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Team Leader with IT Experience
Team Leader with IT Experience
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经验
Team Leader
8月 2010 - 现在
Aug 2010 – present TEAM LEADER – AT&T U-VERSE
Handles a level 1 team. Supports the whole account by supervisor escalation, floor support, chat support, etc. Handles deep dive, action planning, coaching and monitoring agents for quality purposes.
Member Care Specialist
1月 2008 - 8月 2010 (2 年, 7 个月)
Jan 2008 – Aug 2010 TECHNICAL SUPPORT REPRESENTATIVE (LEVEL 2)
CONVERGYS SERVICES PHILIPPINES
MEMBER CARE SPECIALIST – AT&T U-VERSE
Supports Bellsouth / AT&T DSL customers for escalation and supervisor calls regarding internet connection problems and other supported products of the company. Handles floor support and chat support for technical issues for all agents on the account. Responsible for tracking invalid escalations from different teams on the floor. Already a MEMBER CARE SPECIALIST n
Technical Support Represemtative Level 1
9月 2005 - 1月 2008 (2 年, 4 个月)
Sept 2005 – Jan 2008 TECHNICAL SUPPORT REPRESENTATIVE (LEVEL 1)
CONVERGYS SERVICES PHILIPPINES
Supports Bellsouth / AT&T DSL customers regarding their technical issues about their connectivity, home networking, email, etc. from customers in the United States. Handles the designated team when the team leader is not around. Pulls up daily statistics for the team. Handles peer-to-peer or large group trainings regarding updates or new products involved. Monitors designated agents regarding quality and t
教育
BSBA - Computer Application
(4 年)
High School
(4 年)
Grade School
(7 年)
资质
Cisco 1 Certification
Mapua IT, Makati City
2014
March 2014 CISCO 1 CERTIFICATION (FINAL SCORE: 96.7%)
MAPUA IT, MAKATI CITY, PHILIPPINES
Given to attendees of Cisco 1 in Mapua IT, Makati City, Philippines. The certification is given once you finished Cisco 1 Training.
CIVIL SERVICE EXAMINATION (PROFESSIONAL EXAM)
Civil Service Commission
2005
January 20, 2005 CIVIL SERVICE EXAMINATION (PROFESSIONAL EXAM)
Score: 81.62 % - Passed
出版物
Team Leader with IT Experience
Freelancer
Team Leader with IT Experience
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