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marikina,
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目前这里是7:12 上午
二月 1, 2015已加入
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Ann G.
@AnnGerez0520
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marikina,
philippines
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Quality Assurance Analyst
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经验
Quality Assurance Analyst
9月 2017 - 现在
I am a currently a Quality Analyst at an American Bank. I make sure that the agents's calls are calibrated with our client standards. I also do various reports assigned by clients and I always make sure to send them before the dead line.
Back Office Representative
7月 2015 - 10月 2017 (2 年, 3 个月)
I worked as Back Office Representative at an American Bank. I was a consistent top performer because I always make sure that I do my allocations with no errors and take calls with good customer service.
Escalations Supervisor
8月 2014 - 7月 2015 (11 个月, 1 天)
I worked as an Escalations Supervisor at an American Telecommunications Company. I took escalated calls with irate customers and I always negotiate with them to make sure that my resolution for their issue are both beneficial for the customer and the company as well.
教育
Bachelor's Degree
(4 年)
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