## BIO
Hughes Glantzberg II Objective A position in design, development, or testing that will encourage skill expansion. Skills * Languages: Visual Basic, C/C++, SQL, Java, shell script. * Hardware: Installation, Troubleshooting, Desktop and Laptop, Cisco routers and switches. * Operating Systems: Windows, Linux (Red Hat, Fedora, Ubuntu), Novel Netware 6, Cisco IOS. Education 2002-2004 ITT Technical Institute Austin, TX * AAS in Software Application and Programming * AAS in Computer Networking Systems 2009 Accenture Technology Solutions Lansing, MI Java Training Class * Java and Oracle 9i training class. * Designed, developed, built, and tested complete application. Lead members of a design team. Experience 2002-Present The PC Help Desk Mason, MI Personal Computer Consultant * On-site Support of consumer and small business PCs and peripherals. * Worked directly with private clients and their equipment. * Provided computer education to clients. 2005-2007 Unisys Austin, TX Service and Support Representative 2 * Worked directly with corporate client via phone to resolve Hardware and Software conflicts. * Helped Client with resolving issues in various software packages including Citrix, ERP, Global Remote Access VPN, and MS Office. * Utilized various tools to help resolved client issues including Timbuktu Remote Desktop and Global Remote Access VPN. * Handled incoming support emails and forwarded them to the correct resolver groups. * Wrote numerous white papers for other agents to use as reference in helping the client. 2004 Dell/Spherion Austin, TX Data Migration Technician * Transferred data on internal employee laptops to new laptops. * Assisted other technicians when they ran into problems with the transfer process. 2004-2004 Harte Hanks through Staffmark Austin, TX Microsoft PYPC Virus Support * Worked directly with corporate and consumer clients of MS Windows via phone to resolve virus, spyware, adware, and other malware intrusions and conflicts. 2001-2002 Echostar/Dish Network Denver, CO Customer Support Representative * Worked directly with consumers via phone to resolve hardware and software issues in Dish Network Receivers and connected equipment. * Assisted consumers with programming changes and billing issues. 1996-2001 The PC Help Desk Gunnison, CO Personal Computer Consultant Assistant * On-site Support of consumer and small business PCs and peripherals. * Worked directly with private clients and their equipment. * Provided computer education to clients. Volunteer Work * 2008 Ron Paul Presidential Grassroots Campaign - Austin, TX * Technical Team - Website and database design
## Area of Expertise
* Languages: Visual Basic, C/C++, SQL, Java, shell script. * Hardware: Installation, Troubleshooting, Desktop and Laptop, Cisco routers and switches. * Operating Systems: Windows, Linux (Red Hat, Fedora, Ubuntu), Novel Netware 6, Cisco IOS.
