Sound education including a Masters in IT and ITIL Foundations certification. I have a wide range of experience in a variety of systems based on a 15 year career in the Australian Department of Defence.
Respond to a variety of client requirements aimed at achieving a range of outcomes. From automation of operational activities, to maturing technical documentation and process to, the capture and analysis of data and reports. My role is agile and tailored to the technical IT needs of the client.
Systems Administrator
Epworth Health Care
9月 2014 - 2月 2016 (1 年, 5 个月)
Responsible for delivery of a portfolio of over 200 applications to healthcare staff across the Epworth network (7 separate sites including 3 major hospitals). I was personally responsible for availability which was achieved through virtualization, incident resolution, system diagnostics and upgrade of major systems in a time critical and high pressure healthcare industry.
Technical Systems Support
Department of Defence (Australia)
1月 2009 - 9月 2014 (5 年, 8 个月)
Within this ITILv3 certified organization, my responsibilities included providing technical application support as well as problem diagnosis, investigation and resolution. In addition, I provide technical support to projects to ensure any new software acquisitions meet technical and organisational integration, architectural and support requirements.
I work with a variety of systems including IBM Mainframe (z/OS and DB2 UDB); RedHat Enterprise Linux; Windows Server; IBM Business Objects;
教育
Masters in IT
Swinburne University of Technology,
Australia 2008 - 2009
(1 年)
Diploma of Personnel and Operations Management
University of New England,
Australia 2004 - 2005
(1 年)
Bachelors Degree in Science (Majoring in Computer Science)
University of New South Wales,
Australia 2001 - 2004
(3 年)
资质
ITILv3 Foundations
ALC Group
2013
Foundations of the ITILv3 framework and how it guides the prosecution of service management in IT industries.