I am a pro into customer service with an added experience into business development, training, Client acquisition. Have fluency in English, Gujarati and Hindi.
Worked as customer service lead (Manager) and job profile included handling customers and resolving their concerns and also check for quality of service provided by my subordinates. Leaded a team of 9 Customer service executives with best customer delight.
Customer service manager
Matrix paging india pvt. ltd.
6月 1996 - 6月 2001 (5 年)
Worked as customer service manager. Profile included handling high profile clients and train the customer service executives in terms of soft skills and product and process training.
教育
Bachelors in commerce
South Gujarat University,
India 1998 - 2001
(3 年)
资质
Diploma in business administration
National institute of Management, Mumbai
2002
Have done diploma in business administration (Marketing management)