12+ years IT Professional focused in Telecommunications with strong experience in OSS, BSS, ITIL, and ITSM related projects for several companies around the globe.
My expectations are to be assigned for management, consulting and development duties related to highly complex projects where I'll have the chance to make use of all my previous experience in order to best attend both my customer and employer's expectations
I'm a Bachelor in Information Systems, fluent in English, native in Brazilian Portuguese.
I have a strong background in OSS and BSS, being assigned as CRM project leader, Billing Support Tier 2 and 3 as well as OSS and BSS Consultant for customers like Oi, Claro, Tim and Net (Brazil) as well as T-Mobile (US).
Also worked with ITIL Implementation by developing, customizing and doing business analysis of BMC Remedy ITSM 7.x in clients such as Petrobras (Brazilian Oil Company), Oi, Tim(Telecom Italia)