WORK EXPERIENCE:
Teletech Sta. Rosa Dec. 13, 2008- Dec. 29, 2009
• Memo Receptionist
Ø Acted as a personal assistant whenever client is away and cannot receive any phone calls from their caller.
Ø Callers of the client leave messages, which are then typed and sent to client’s mobile phone as an SMS. Messages can also be sent to a nominated email-address.
Ø Gathered important information from every caller to know the exact nature of the call and can prioritise the messages. This information can also be integrated into a database to track sales leads or delivery details.
• Data Entry Specialist
Ø Gathered/monitored necessary files or records (order details of a certain product), which are then transcribe to another program to fix or to recreate order files.
• Business Sales Consultant
Ø Handled customer that has business in Australia.
Ø Acted as a business consultant to help out customer’s telecommunication needs for their business.
Teletech Makati August 16, 2010 – April 26, 2011
• Customer Service Representative
Ø Resolved customers needs through billing inquiries, basic internet connection problem, technical faults on mobile phones and applications.
Ø Performed outbound call for verification process on customer’s account details.
Ø Processed transactions, such as modifying services features, updating account information and accepting payments thru credit card.
Ø Processed promise to pay/payment extension, billing disputes and complaints
• Inbound Sales Representative II
Ø Handled sales account w/c involved upselling or promoting new products,
Ø Provided options and solutions to different telecommunication needs of customers, such as, mobile plans, internet service and fixedlines
EDUCATIONAL
BACKGROUND:
UNIVERSITY OF PERPETUAL HELP
• Bachelor of Science in Nursing
o 2005-2008
• Dentistry
o 2002-2004
• Pre-Dentistry
o 2000-2002
OTHER SKILLS:
• Have keen eyes for details
• Possesses good communication and leadership skills
• Can establish rapport and work effectively with people
• Proficient in Microsoft Office and Internet Applications