Joana Marie M.

I am a dedicated Virtual Assistant with over a decade of dedicated service delivery and proven multitasking abilities. I've recently enhanced my skills through a Freelancing Virtual Assistant Course on Surge Marketplace. Services I Provide: 1) Administrative Support: • Data Mining – Conducting Product Research and SKU • Transcription (transcribing video or audio, voicemail, podcasts, etc.) • Email Management using Mailchimp, Thunderbird and, MS Outlook • Creating and Managing Spreadsheets 2) Social Media Manager • Creating consistent posts that resonate with your brand's voice. • Producing high-quality content tailored to your niche. • Utilizing trending hashtags to boost brand visibility. • Sharing content within groups to broaden reach. • Amplifying engagement strategies. • Fostering audience engagement. • Increasing organic follower growth. • Improving social media visibility. • Designing eye-catching visuals using Canva or Photoshop. • Creating captivating stories to captivate your audience 3) Marketing and Sales • Search Engine Optimization - Optimize on-site content, Technical website analysis, keyword research, and Off-page optimization • Lead Generation 4) Customer Service • Provide product and service information to customers over the phone(Inbound and Outbound Calls) , chat or email • Input call logs , call reports, update accounts and maintain customer records in the database • Cater to After-Sales Dispute of product purchases such as refunds, exchange, and billing adjustments using HubSpot • Process escalations for Paypal and Klarna disputes and claims • Handles customer orders, prepare order quotations, pro forma invoice, and process Corporate Discount 5) Design and Creative • Proficient in Adobe Photoshop and Canva for crafting visually appealing designs. • Create Video Presentations using Sony Vegas If you're looking for a reliable, detail-oriented virtual assistant who can lighten your workload and help your business grow, let's connect! Please reach out to discuss your specific needs and how I can contribute to your success. I look forward to collaborating with you and helping your business reach new heights. Let's achieve success together!