v Answering technical support inquires via incoming calls
v Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues
v Performs other duties as assigned
Technical Support Expert
iQor Philippines
10月 2018 - 8月 2020 (1 年, 10 个月)
v Working with employees to identify computer problems and advising on the solution
v Upgrading and downloading Operating System
v Install and update software in each unit
v Troubleshoot in printers, internet, network and Microsoft Outlook errors
v Setup new profile in Microsoft Outlook
v Create new employee profile and connect it to the domain of the company
v Encode data
Technical Coordinator
Armlink Computer Center
1月 2017 - 8月 2017 (7 个月, 1 天)
- Scheduling appointment for deployment
- Sending sales quotation as requested by the client
- Level 1 technical support
教育
Bachelor of Science in Information Technology
Polytechnic University of the Philippines,
Philippines 2012 - 2016