Lucas R. Profile

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$25 USD / 小时

brazil

$25 USD / 小时

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二月 15, 2018已加入

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Lucas R.

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Windows Support Engineer

A computer scientist by background, detail-oriented IT professional with ten years of experience. Skilled at operating as a Support Engineer focused on Microsoft Active Directory and networking areas. Specialized technical support on Microsoft Windows platforms, resolving customer issues including complex technical scenarios were essential to take me to my current position acting as a Tech Lead - Windows - at a Microsoft's global partner.

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经验

Wipro BPS

8月 2016 - 现在

As a Tech Lead my primary responsibility is to raise the technical expertise of the Support Engineers staff and contribute to overall customer satisfaction by providing timely technical and professional mentoring. Ensure the quality of cases handled under Microsoft Front Line, acting as a technical reviewer and delivery deep technical analysis on incidents especially those focused on Directory Services and Networking areas.

Wipro BPS

2月 2014 - 8月 2016 (2 年, 6 个月)

Assist Microsoft's customers offering specialized technical support on Microsoft windows platforms, resolving customer issues including complex technical scenarios. I was primarily focused in networking and directory services. Maintenance and troubleshooting in windows environments and other technologies of windows platform.

Universidade Tuiuti do Parana

11月 2010 - 1月 2014 (3 年, 2 个月)

Manage local network and computational resources directly or indirectly related, install and expand the network, maintaining software and security updates, monitoring server activity and ensuring the availability of client/server applications, auditing server security, developing and refining processes for the ongoing management of the server and data center environment, and designing and installing new server implementations as needed.